Unit Support Associate | PICU | Evening/Night Rotating

Minimum Education
High School Diploma or GED (Required)

Required Skills/Knowledge
Basic computer skills preferred
knowledge of child development preferred

Required Licenses and Certifications
Basic Life Support for Healthcare Provider (BLS) (Required)

Functional Accountabilities
Maintain Patient Safety

• Maintain environmental safety through room sweep and checklist

• Adhere to principles of pediatric safety through use of handrails, seat belts and direct observation.

• Never leave patient unattended

• Intervene quickly to calm, redirect, reorient patient, or guide patient to prevent harm to self or others.

• Remain in patient room unless relieved by nurse or another Unit support associate

• Accompany patient for any procedures off the unit

Meet/Satisfy Patient Needs

• Engage patient in distracting, age appropriate goal oriented behavior, provide activities and conversations that are distracting and therapeutic (discuss with bedside RN)

• Reinforces positive behavior

• Assist with linen changes and room stocking

• Assist in activities of daily living, including but not limited to washing, toileting, position changes and assistance with meals

• Maintain universal precautions

• Assist with providing breaks as directed by Charge Nurse

Maintain a Clean and Safe Environment

• Keep room clean and tidy

• Maintain a calm environment

• When not responsible for direct patient observation stock unit, nurse servers, carts etc as directed by charge nurse.

• Monitor common unit areas for cleanliness, stock par levels and supplies

• Reports safety hazards to staff i.e. broken furniture/broken equipment

• Assist in a variety of unit support activities as directed by Charge Nurse i.e. room set up, answer call bells, customer service activities.

Effective Communication with Other Staff

• Reports pertinent patient information and call for assistance if the patient develops destructive behaviors i.e. pulling lines.

• With RN establishes priorities for individual patient communicates with team members in establishing priority tasks.

• Maintains regular communication with RN related to assigned duties and patient behavior; preforms activities within prescribed scope, seeks clarification when needed

• Immediately report escalating behaviors to RN

• Confers with RN when confronted with unfamiliar patient care issue.

• Ensure information sharing when handing off to new Safety attendant

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance