Patient Navigator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Patient Navigator

Location(s): San Francisco, CA

Job Function Summary:

• The Patient Navigator will be responsible for primary administrative support for the program. The position is expected to maintain a solid working relationship with our Mission bay/Oakland and outreach clinic team members.
• In general, the position involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments.
• The primary goals are to increase patient satisfaction, and to optimize care and outcomes.
• The position acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns, and the position guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

• Coordinate and schedule all H2M and Oncology patient appointments with neuropsychologist.
• Coordinating transition from High Risk Infant Follow-Up (HRIF) clinic to H2M - obtaining referral from cardiologist, contacting families to provide information about H2M, and scheduling initial appointment.
• Helps to coordinate insurance authorization for neuropsychologist appointments.
• Tracking H2M patients through our database, managing patient follow-up appointments, and obtaining referrals for follow-up appointments as needed.
• Communication with referring providers about referral and appointment status.
• Compile and send intake packets to patients prior to scheduled appointments, including letter summarizing insurance coverage/out of pocket costs.
• Obtain consents/release of information as needed from parents, schools, other clinical providers.
• Neuropsychological report dissemination: families, referring providers, and medical record.While contacting new patients, provides patients with an overview of the scheduling and care coordination process as well as additional support programs and resources available and set expectations of the process and what to expect while being treated by the H2M and Oncology Neurodevelopmental program.
• Serves as a liaison between the patient and behavioral health practitioners to assist with completing questionnaires, provide behavioral health resources, and navigate referral processing through scheduling coordination.
• Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience.
• Maintains and updates departmental administrative manual. Develops library of resources and orientation information for patients. Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns.
• Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience.

• Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
• Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
• Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Ability to communicate effectively, both orally and in writing.
• Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
• Previous clinical experience.
• Bilingual in Spanish.

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum 1-2 years' experience providing administrative support for a pediatric specialty or cardiology practice.