Services Technician Oakland, CA

Services Technician

Location:This role is fully onsite in Oakland, CA

Duration:6-month contract to hire

Pay rate: $30 - $36/hr W2

Hours:Tues -Thurs (8am - 5pm) (27hrs/wk)

Now is the time to bring your expertise to a Services Technician-W2 role for aFortune 500Solutions Integratorwhere success and fulfillment go hand in hand. You will be at the forefront ofhelping businesses transform their cloud, data,AI, cybersecurity, and analytics to ensure they are future-ready.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.

As a Service Technicianyou will get to:

• Provide first-class technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.
• Maintain and protect assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight's customers.
• Escalate service problems and issues to the service manager appropriate.
• Solve technical problems onsite and remotely, performing PC break/fix tasks, and executing end-user projects with precision and efficiency.
• Be AmbITious:In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As a Service Tech at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

We are looking for a Service Technicianwith:

• 5+ years of experience providing IT White Glove customer service
• Experienced with using ServiceNow (SNOW) ticketing system
• Experience with Microsoft Teams, and Cisco confrence room setup (preffered)
• Experience with SCCM, Asset Management, machine imagining, Mac/Apple device support, and Intune
• Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)

Insightat a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billionin revenue
• #20on Fortune's World'sBest Workplaces list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.