Field Service Technician

Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized and fully integrated turnkey solutions for the leading global equipment manufacturers in the industrial, transportation, and energy markets manufacturers. Our facilities are housed in one million square feet of engineering, assembly, operations, and distribution space across seven facilities. We are positioned to meet the high production volumes of our customers with added capacity for growth.

The Role at a Glance:

Under the supervision of the Field Service Manager the Field Service Technician installs, inspects and services company provided products and equipment to ensure all issues are resolved to meet company and the customers highest satisfaction expectations.

What you'll be doing:

• Install, inspect, and startup company manufactured equipment at customer sites according to specifications, commercial proposals and company engineered approved drawings ensuring that company guidelines and tolerances have been met
• Service all company products at customer sites including; testing, troubleshooting and adjusting as needed in conjunction with company engineering directives using various gauges, meters, and electrical testing equipment to check specifications and operational parameters as required
• Provide support to customers over the telephone, email, or in person, addressing questions and problems that align with Company engineering support and directives where required
• Communicate with appropriate company employees including but not limited to Quality and Engineering departments regarding product problems to allow those departments to facilitate problem resolution
• Conduct training and service programs in the operation and maintenance of equipment for customer employees when required
• Complete all required daily expense reports, daily project site activity records and project specific documentation for customers and for the company where required by specific projects
• Determine the acceptance of company equipment erection to activate warranty on company equipment that is re-assembled under the company Technicians supervision
• Remain technically competent and keep current in new developments within the industry with the assistance of company training where required or directed
• All other duties as assigned by management

Requirements:

• High School Diploma, GED, or equivalent experience including the ability to apply math (fractions, ratios, measurements) and to read, comprehend, and convert instruction manuals/diagrams into work
• Demonstrated success as a Field Service Technician exhibiting flexibility/adaptability to a wide range of work responsibilities, effective problem solving with a focus on delivering results, mechanical aptitude with a range of power tools, and high reliability
• Subject matter expert in the operation, repair, and installation of switchgear(s), diesel and natural gas fuel systems, load banks, PLCs (Modicon, Allen Bradley, Siemens), and other technical service applications preferably in power generation or similar industry
• Travel up to 75% of the time

PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer!

Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.