Security Account Manager

We are a leading provider of security for a wide variety of companies. People from all experience levels are encouraged to apply!

With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer's best interests - whatever, wherever, and whoever that may be. Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.

FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country. Start your journey as an Unarmed Security today!

The Account Manager is accountable for the day-to-day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account.

* Ensure all required reporting and contract compliance requirements are met

* Assure regular communication of issues or concerns with client

* Handle any escalated security issues or emergency situations appropriately

* Communicate staffing needs to the assigned recruiter and Regional Director of Operations

* Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition)

* Ensure all normal shits and events are scheduled

* Responsible for the response to all incidents that occur at any of the assigned sites and available for on-call incidents that need attention

* Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination

* Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters)

* Assures communication of policies, company announcements and job openings is received and understood by all personnel

* Meet all contractual scheduled hours with a minimum of unbilled overtime

* Coordinate and conduct OTJ site specific training

* Ensure employees understand, read and know how to locate post assigned orders

* Manage uniforms, equipment and vehicles assigned to account

* Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction

* Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance)

* Performs separation and termination processes of all assigned personnel

* Enforce FCS polices and procedures outlined in handbook and policy manual

* Create, maintain, and enhance a positive work environment

* Understand and communicate the FCS mission and embed it in site culture

* Attend all scheduled meetings for additional training and updates provided by Sr Leadership

* Provide timely and specific coaching and recognition