Lead Technical Program Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a dynamic and effective Lead Technical Program Manager to lead high impact programs to deliver business value as part of the Product and Technology Program Management team. In this role, you'll excel at influencing without authority, dealing with ambiguity, capable of operating at all levels, and are able to understand technical details quickly. You will possess a strong attention to detail, a reputation as someone who focuses on the customer, brings simplified solutions to complex problems in a technical environment, and does what they say they will do. You must be comfortable operating in a fluid, agile, and team-oriented environment; bringing order to chaos.

This position is an individual contributor role reporting to the Sr Director, Program Management.

Responsibility

• Drive business critical programs from inception to completion, ensuring alignment with company OKRs and delivering on schedule
• Identify, design, and implement process improvements that streamline workflows and enhance efficiency across teams / silos
• Develop and implement change management strategies to promote stakeholder buy-in, foster adoption, and support sustainable changes within the organization
• Drive alignment and collaboration cross-functionally by working closely with engineering, product, and operations teams to ensure cohesive program execution and alignment with predefined goals
• Proactively identify and manage risks, addressing issues with effective mitigation strategies to keep programs on track
• Drive Data-Informed decision making by using data and analytics to track program metrics, guide decisions, and regularly report progress to senior leadership
• Provide guidance and mentorship to team members, fostering a collaborative environment that encourages knowledge sharing and continuous improvement

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of software industry experience, including systems engineering, quality assurance, or technical product/program management experience
• Demonstrated ability to analyze current processes, identify areas for improvement, and implement changes that drive efficiency and effectiveness
• Experience with program management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Confluence)
• Ability to understand complex technical systems and communicate effectively with engineering teams
• Bachelor's degree in Computer Science, Engineering, or a related technical field

Preferred

• Experience with Lean, Six Sigma, or similar methodologies
• Strong analytical and problem-solving abilities, leveraging data to make informed decisions
• Master's Degree
• Excellent verbal and written communication skills, able to influence and align stakeholders at all levels
• A strong technical background
• A track record of executing change management strategies that drive effective and sustained adoption
• Knowledge of software development processes, product globalization expertise, ML and AI technologies
• Analytical and problem-solving experience with large-scale systems
• Experience with Tableau, PowerBI or other data visualization tools

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800.00 - $245,150.00 base salary

Washington and New York (including NYC metro area): $145,800.00 - $214,350.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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