Associate Computer Client Support Analyst
 Ampcus, Inc | |
 United States, California, Sacramento | |
| 9835 Goethe Road (Show on map) | |
 Dec 20, 2024 | |
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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Associate Computer Client Support Analyst Location(s): Sacramento, CA Responsibilities:
A. Receive & sort TSC incoming mail containing physical wireless devices. (iPhones, MiFi's, Cell phones)
B. Catalog and track devices received from the mail C. Update wireless records in WRC (Billing system) a. If desired by process - provide Security data retention on devices
D. Locate and flag wireless devices on Legal hold
a. Follow legal hold process to collect data off the device
b. Work with Legal team on questions and unlocking devices c. Update legal hold spreadsheet for tracking E. Add old devices to DA log (Excel)
F. Recycle old devices with Recycle 3rd party G. Support IT Mobile Device Management work processes Position Requirements & Desired skills:
1. This role would be required to work in the office
a. Wireless devices can not be taken home
2. Hours will be during core business hours
a. Flexible schedule Monday to Friday (7am-4pm //8am-5pm)
3. Proficient in Microsoft Excel
4. Wireless carrier experience 5. Windows OS experience 6. iOS and iPhone experience 7. Good written and verbal skills 8. Self -Sufficient, Accountable Minimum Qualifications:
o High School Diploma or equivalent
o 1 year of Wireless Device management or Wireless Carrier experience o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment o Strong client customer skills o Ability to learn quickly and transfer essential knowledge to team members o Capable analytical skills o Teamwork is essential o Strong communication skills o Demonstrates work quality and efficiency o Open and adaptable to change o Passion for safety Desired Qualifications:
o Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
o 1 year of general customer service experience in retail, or call center sales or service role o Qualitative and quantitative analytic & problem solving skills o Ability to learn new concepts quickly o Organizational skills o Advanced verbal and written communication skills o Proficient in Microsoft Excel and Word o Is able to work independently or as part of a team o Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP o Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
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