Shared Services Manager - NA

"I can succeed as a NA HR Operations Manager at Capital Group."

As a Manager within our NA HR Operations team, you'll drive innovation at scale by leading a team that manages centralized processing, administering HR programs, and/or inquiries. Key responsibilities include identifying strategic opportunities to expand Global Shared Services' offerings,preparing your team, HR, and CG for change, and implementing centralized solutions. You will participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the associate experience, and discover actionable insights and recommend solutions based on inquiry data.

To thrive in this role, you are comfortable with ambiguity and proactive in implementing creative solutions when you see areas of opportunity. You leverage data to drive insights and recommendations that improve user experience and scale. You can continuously re-balance multiple priorities and deliver with accountability. You are collaborative and make decisions with the greater good of HR and CG in mind.

"I am the person Capital Group is looking for."

• You have an eye for identifying process improvement opportunities, can influence others to see the value of the change, and can oversee and drive the change
• You can effectively oversee a portfolio of continuous improvement efforts and ensuring completion within the appropriate deadlines
• You are enthusiastic about coaching, supporting, and developing talent in a dynamic environment.
• Your background includes supporting global business functions in a senior-level HR role and you enjoy working in fast-paced environments where critical thinking and proactive teamwork are essential for success.
• You are courageous in sharing real-time, constructive feedback to help your team grow and better deliver on priorities.
• You are skilled in working with data and know how to conduct HR trend analysis with large data sets; you interpret data and turn this information into actionable insights and recommend solutions.
• You enjoy working in fast-paced environments where critical thinking and proactive teamwork with colleagues around the globe is essential for success.
• You are a skilled communicator and thrive in team settings by being authentic, respectful, and engaging.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.