Premium Client Services Representative

SUMMARY

The Premium Client Service Representative provides dedicated customer service to a large portfolio of premium full-season membership accounts. This role serves as the main point of contact for these accounts, ensuring an exceptional experience.

DUTIES AND RESPONSIBILITIES

1. Conduct a high volume of outbound calls to premium full-season membership accounts for proactive customer support.
2. Clearly explain all package features and benefits to customers, helping them maximize their experience and encouraging renewal or package add-ons.
3. Collaborate with the Premium Client Services Manager to develop and execute events and experiences tailored to Premium Membership Accounts.
4. Identify referral and cross-selling opportunities within each account.
5. Maintain accurate records in CRM and perform timely follow up with customers.
6. Master and adhere to the Seven Step Sales Process through comprehensive initial and ongoing training.
7. Provide premium-level customer service by managing calls on the 1-877-GET-REVS line for premium Revolution season ticket holders.
8. Interface with the ticket office to facilitate timely ticket delivery and payment processing.
9. Special projects and assignments as business dictates.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

• Bachelor's degree
• Able to travel and work nights/weekends as needed
• 2+ years ticket sales or service experience required
• Excellent written and verbal communication skills.
• Professional, courteous demeanor, both over the phone and in person.
• Ability to manage multiple priorities in a fast-paced, deadline-oriented environment.

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The noise level in the work environment is usually (low/moderate/loud) based on the day.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.