Assistant Executive Housekeeper - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Assistant Executive Housekeeper, you will be responsible for overseeing and ensuring the smooth operation of the department. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

THE DAY-TO-DAY:

• Ensures Housekeeping provides excellent guest service, following the company's standards.
• Helps develop and implement new products, services, and processes to stay competitive in the hospitality and gaming industry.
• Manages Housekeeping staff by creating a positive team environment, giving performance feedback and recognition, ensuring fair hiring and diversity, providing training and handling discipline.
• Coaches Housekeeping Floor Managers to help them grow and advance in their roles.
• Takes charge of Housekeeping when the Executive Housekeeper is absent.
• Promotes teamwork and high-quality service.
• Monitors guest service quality and makes changes when needed to improve service.
• Manages the department's budget and ensures everything runs according to the company's policies.
• Works on short-term and long-term goals for the department and keeps the Executive Housekeeper updated on any issues.
• Evaluates staff levels based on business needs and suggests adjustments when necessary.
• Responds to guest complaints and concerns professionally and quickly.
• Inspects rooms daily to ensure they meet cleanliness standards.
• Works with the scheduling to make sure staffing decisions are made on time and fairly.
• Represents management at meetings or hearings when needed.

THE SCEHDULE: 7 AM to 3 PM - Friday/Saturday OFF. (Schedules may change depending on business needs.)

THE IDEAL CANDIDATE:

• At least 21 years old.
• Possesses a bachelor's degree in hospitality or related field.
• Alternative to a degree, at least 4 years of experience in hotel operations or housekeeping.
• Has at least 2 years of leadership experience in hotel operations or housekeeping.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19537

Pay Range:

The typical pay range for this role is:

Minimum - Maximum

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!