VIP Desktop Support (MDM/Mobility support)

VIP Desktop Support (MDM/Mobility support)

Position Overview

As an VIP Desktop Support, you will provide level 1 & 2 engineering break/fix support, with a focus on mobile device management (MDM) and Apple products. You will handle both tool and user-reported incidents, escalating issues as needed. You will work directly with clients to communicate progress on tasks and provide recommendations for their infrastructure.Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!

What You'll Do at Insight

• Provide user-level technical support and troubleshooting.

• Provide end-to-end deployment of mobile devices, including collecting and maintaining required paperwork.

• Assist customers with various device configurations; activate and program a wide range of mobile devices, including cellular phones, smartphones both android and IOS, and MiFi's; submit corrections to carriers.

• Setupmobile devices in an MDM (Mobile Device Management) environment Workspace 1 & Intune.

• Provide daily operational management of client hardware and software configurations.

• Operate as tier 1/2 break-fix support for mobile devices, specifically Apple products.

• Fulfill engineering requests related to moves, adds, changes, and deletes on client mobile devices.

• Maintain advanced software configurations and recommend new applications and equipment, including service updates and patches.

• Function as a technical liaison and advisor for clients in mobile device management.

• Execute analysis of clientenvironments and remediation tasks based on industry best practices.

• Implement formal written summaries and action plans along with root cause analysis reports for clientele management.

• Formulate and maintain knowledge articles for mobile environment

• Perform other duties as assigned.

Additional Responsibilities

• Provisioning, break/fix, and managing Apple devices.

• Provide support for mobile devices with a higher level of expertise, specifically Apple products.

• Handle demanding end users and escalations with sensitivity.

What You'll Need to Join Insight

Education: BS/BA preferred; technical degree in Engineering, MIS, CIS, etc., preferred.

Certifications: Experience with MDM solutions, particularly Mobile Iron or MS Intune, preferred.

Experience: 1-2 years in business, consulting, or technology-related work.

Skills:

• Strong understanding of Apple products (iPhones, iPads, Apple Watches).

• Experience with MDM solutions, particularly Mobile Iron or Intune.

• Strong oral and written communication skills.

• Ability to clearly document systems and procedures.

• Ability to follow established change control procedures.

• Independent work capability and a desire to grow knowledge and skills.

• Positive attitude and strong desire to please.

Physical Demands

• Regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard.

• Specific vision abilities required due to computer work.

• Regular, predictable attendance is required, including quarter-driven hours as business demands dictate.

Work Environment

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period.

Location and Schedule

Location: Onsite in Newport Beach, CA, five days a week.

Work Schedule: Monday through Friday, 8-5 or 9-6.

Equal Opportunity Employer

Insight is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.