Account Supervisor

Who we are looking for:

VML is seeking a confident, experienced and detail-oriented Account Supervisor responsible for managing and leading our relationship with a globally recognized client in the automotive and petroleum industry. We are the lead strategic and creative agency overseeing this relationship, and this position will center around client partnership for all of the brand's Loyalty and CRM programming. This is a great opportunity for high visibility and partnership with key leaders of our agency.

You will partner closely with the Account Director to help manage client communications as well lead cross-agency communications to deliver great work. You will be the go-to for the highest senior members of our client's leadership team and project owners. We need someone who can be a true partner to our client and cross-functional agency team, and to support the larger team in creating revolutionary creative work on a global scale.

This position is hybrid-flexible with 3-4 days a week in our Playa Vista office, with candidates ideally located in Los Angeles and/or Orange County.

What you'll do:

• Client | Partner with Account Leadership to oversee the translation of our clients' vision into a roadmap that will achieve client goals, while generating work that is creatively brilliant, measurable and culturally relevant with a focus on brand strategy and above the line creative. Be the point person for day-to-day client communications across media to deliver CRM and Loyalty campaigns in collaboration with partners.
• Team | Partner with Creative, Strategy, Project Management, Data & Analytics, and all other agency disciplines. Read through and understand creative briefs and strategic planning briefs. Lead collaboration with WPP's sister agencies and partner agencies.
• Process | Travel as needed to our Houston market for onsite needs that arise during the year. Review team deliverables. Provide strategic oversight and ensure the work gets noticed, used and appreciated. Drive profitability at scale within their own teams and as VML sells in new offerings. Find innovative ways to build new best practices.

Who you are:

• A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
• Open and collaborative | Our team is close-knit and supportive and we're working with a lot of unknowns - you must be a champion of team environments that are comfortable and encouraging.
• Optimistic and resilient | Digs in and figure out how to work around problems. "Yes" and "why not" posture. Takes care of self and team. Maintains a balance of stamina and positivity.
• Ego-less | We all wear the hats that need wearing- it's a mentality that makes the team successful.

What you'll need:

• Minimum of 5 years of experience in a creative agency with a minimum of 3 years of client-facing experience.
• Attention to detail with strong anticipatory skills and demonstrated follow-through on scheduled deliverables.
• Global Automotive, Retail, and/or Manufacturing category experience preferred but not required.
• Strong understanding of account finance, billing, and adherence to budgets.
• Specific experience with Global clients in creative marketing communications a huge bonus, but not required.
• Strong comprehension of Loyalty and CRM programming in advertising a plus.
• Passion for building relationships that result in new, profitable revenue opportunities as well as driving incremental growth on existing work.
• Proven ability to negotiate Statements of Work and contracts - effectively forecasting and scoping work with teams in close collaboration with Project Management.

What we offer:

• Passionate, driven people|We champion a culture of people that do extraordinary work.
• Consciously cultivated culture| We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits| What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities| We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.