Business Relations - Account Representative

General Purpose of Job:

The Marketing/Sales Representative is responsible for planning, forecasting and implementing direct sales activities for Sparrow Occupational Health Services and CARES Employee Assistance Program to employers in the Mid-Michigan area. Included is the maintenance of relationships with existing customers and prospecting of new business to ensure continued market penetration and profitability.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Develops new clients/companies for Occupational Health Services/CARES and maintains positive relationships with existing customer base
• Solicits feedback and information from the business community to assist in improvement of services and new program development
• Provides reports to management regarding sales activities/results, employer needs, and market analysis information
• Assists in the management and coordination of client relationships. Communicates service problems to the appropriate clinic manager for resolution. Communicates the resolution of the service problem to the client.
• Participates in the development of Quality Outcome measurements for OHS
• Coordinates e-newletter communication to existing and prospective customers
• Maintains all employer profiles, records and files including address and contact changes
• Produces additional sales with current employer clients
• Functions as a member of the Occupational Health Leadership Team

Works with OHS Leadership to develop Strategic Marketing Plans for OHS and CARES