Customer Support Representative

Are you a Customer Support Representative who is looking to join one of the top companies within the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in Microsoft Office Suite?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work ON-SITE with our client in Cerritos, CA. Interested?

Here's what you'd do:

• This position is primarily responsible for assisting customers with any questions regarding client products and services, describing the product evaluation, and providing repair solutions
• Utilizing a Learning Management System (LMS) or Customer Relationship Management (CRM) system to access case-related information and respond to customer inquiries.
• Responsible for providing customer service, which involves keeping customers informed about the repair process and addressing any questions or concerns.
• Striving to provide an exceptional customer service experience, ensuring customer satisfaction.
• Keeping accurate records of customer interactions and communications, both for internal reference and to identify areas for improvement in customer satisfaction.
• Possessing a comprehensive understanding of client products and services, including the ability to explain technical issues in simple, easy-to-understand terms.
• Working quickly and efficiently to resolve customer issues within the specified time guidelines set by the client.
• Maintaining a calm and professional demeanor when dealing with challenging or angry customers.
• Being comfortable spending several hours per shift on the phone assisting customers.
• Collaborating effectively within a team environment to ensure a cohesive and efficient customer service operation.
• Being open to performing other job-related duties as assigned, which vary depending on the needs of the department or company.

Here's what you'll get:

Pay: $17.27 - $26.50 / hr.

Hours: 40 hrs/Week

Length: Contract (12 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Associate Degree.
• Minimum of 1-year experience in new software tools and conducting internet searches as necessary to assist customers effectively.
• Minimum of 1 year experience in Microsoft Office Suite.

• Ability to independently provide customer service and offer optimal solutions to customer inquiries or issues.
• Ability to type 30 words or more per minute.
• Fluent in 2 or more languages.
• Previous customer service and/or call center.
• Thorough knowledge of client products.
• Excellent communication skills
• Able to use Internet Software, Word Processing Software (Word), Google Docs Software, and ZenDesk Software.
• Ability to maintain a calm, positive attitude
• Commitment to providing excellent customer service.
• Call Center experience for electronic products.
• Ability to work in a team environment.
• Technical background.
• Ability to solve problems.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The team member is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• The team member frequently lifts or moves up to 10 pounds.
• Specific vision abilities needed by this job include close vision and color vision.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a 'U.S. Person,' as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.