AV Technician

Steris Corporation
parental leave, paid time off, paid holidays, short term disability, tuition reimbursement, 401(k)
United States, New Jersey, Runnemede
Dec 20, 2024
AV Technician Req ID: 47233 Job Category: Service/Technical Services Runnemede, NJ, US, 08078 Workplace Type: Remote At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Procedural Support Representatives provide post-installation and on-site technical Customer support on all operating room integration equipment (light, tables, video technology). You may perform first tier troubleshooting and provide resolution of issues, and minor equipment modifications on all integration equipment serviced by STERIS. All STERIS representatives provide exceptional Customer service to hospital staff, supporting their use of the equipment in a professional and knowledgeable basis. This position is an extension of the local Sales team for a defined amount of time and will escalate service or account issues appropriately to the Field Service Representative or Account Manager assigned to the hospital. Additionally, the representative can contribute to STERIS growth by identifying and recommending product and services to Customers. *This is a remote based Customer facing position. To support and service our Customers in this assigned territory, candidates should be based in New Jersey.* This position will report to Inspira Medical Center Mullica Hill, NJ. Onsite position.Monday - Friday. Approx 7:00am - 3:30pm What You'll Do as a Procedural Support Representative Assist hospital operating room staff in basic maintenance and ongoing use of hospital-owned STERIS integration equipment. Coordinate with Installers, Field Service Representatives and Account Managers for supplies and/or assistance as needed. Service Customers by providing on-site support in the operating room. Will manage and monitor the use of the OR equipment. This is a traveling position. May provide support during the installation of OR Integration equipment. Will serve a supporting role and will be expected to become familiar with that particular hospital's equipment and OR set up. Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Regional Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities and post-installation use of equipment. Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. Provide solutions to Customers to enhance sales and growth in the field through effective positioning of STERIS products and services, identifying opportunities, and passing leads to management and sales. The Experience, Skills and Abilities Needed Required: High School Diploma or equivalent with three (3) years of work experience, including a minimum of one (1) year related experience in audio/visual field or direct Customer technical support. Upon hire, successful completion of product specific training modules is required. Position requires lifting (up to 50 lbs.), bending, squatting, sitting, standing, and twisting. Hours will vary depending on Customer needs, as availability is needed during procedures. Preferred: Completion of associate degree program in computer science, electronics, audio/visual communications, or similar discipline strongly preferred. Will work in the following environments, at times during surgical procedures: hospitals, operating rooms, and surgi-centers. May be subject to Customer drug testing or background check, Operating Room protocol training, Customer specific safety training, or Customer SOP training. Comfort working in and around hospital personnel, sensitive medical equipment and patients, experience Excellent knowledge of personal computers, audio/video technology, video cabling, networking. Demonstrated ability to troubleshoot situations and determine solution. Excellent, polished Customer interaction. Ability to communicate professionally with Customers. Energetic with a desire to learn and develop new skills. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Market Competitive Pay Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental and Vision Benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity and Paternity Leave iPhone, laptop, uniform and necessary tools provided Business training/travel and all related expenses paid Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career Pay range for this opportunity is$40,000.00-$55,912.50. This position is eligible for [BONUS PARTICIPATION]OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 47233 Job Category: Service/Technical Services Location: Runnemede, NJ, US, 08078 Workplace Type: Remote Life at STERIS STERIS Sustainability Nearest Major Market: Philadelphia Job Segment: Surgery, Infection Control, Computer Science, Patient Care, Maintenance, Healthcare, Technology, Manufacturing