PCS Account Officer I

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GENERAL FUNCTION: The Account Officer I is responsible for the administration of a variety of accounts including Agency accounts, IRAs, and Custody accounts, with total book revenue exceeding $1 million. May work with clients' estate plans, which may include the use of multiple accounts and multiple beneficiaries. Target size of account book: 500 Private Bank accounts or 600 Retail accounts.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Client Service

* Coordinate services for a portfolio of accounts, consisting of Agency, IRAs, and Custody accounts.

* Retain client base by working with the client's service team to deliver the highest service and client contact standards

* Ensure smooth transitions as clients move between service models

* Support the New Account Team in the preparation and creation of account documents and assist in funding new accounts.

* Communicate with current and prospective clients through written correspondence and telephone calls

* Consult with clients and advisors regarding Required Minimum Distributions on IRA accounts

Account Administration

* Completes annual administrative account reviews and other compliance responsibilities.

* Engages in fiduciary decision-making. Executes decision and manages financial risk in best interest of the clients.

* Process requests for movements of funds internally and externally, following all Bank policies and procedures, as well as coordinating with the Portfolio Manager to ensure that sufficient funds are available to avoid overdrafts (deposits, wire transfers, account-to-account transfers, conversions, sub account openings, gifts, etc.)

* Coordinate annual 1099R and 5498 reporting and annual tax letter preparation and resolve any problems that may arise

* Retains client base by adhering to established client contact standards and ensure the involvement of all team members, as necessary.

* Works with IM&T Fulfillment Center (FC) to open and close accounts, process transactions, and maintenance accounts. Ensures proper documentation requirements are met to ensure compliance with Fifth Third Bank internal policies and procedures regarding client and asset acceptance.

* Works closely with Trust Tax Accountants and outside tax preparers to ensure proper tax reporting.

* Oversees and ensures that all accounts, fees, statements, asset transfers, and internet set-up is complete and accurate.

Sales/New Business

* Acquires additional assets (account additions) from existing clients. Identifies other bank products and services to enhance and deepen existing client relationships, utilizing an IE or WMA, as necessary.

* Interacts with sales force, in coordination with PMs, to ensure a high quality client on-boarding experience into IM&T.

* Communicates with clients and sales force through the entire on-boarding process from start to finish to set and exceed expectations.

Other

* Demonstrates sound decision-making skills, including balancing business risks to Fifth Third Bank with clients' best interests.

* Seeks advice and counsel from senior officers and Regional Fiduciary Executives when faced with challenging technical or relationship management situations, as necessary

* Champions the Bancorp Vision and Core Values through personal actions

* Recommends enhancements to policies and procedures, when appropriate

* Exhibits strong interpersonal communication skills.

* Uses effective problem solving and analytical skills.

* Attends regular departmental and community continuing education.

* Desires a fast-paced team environment, working with experienced professionals from multiple disciplines to deliver high quality client service.

* Assist with the supervision and training of Account Specialists and other support staff

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* Bachelor's degree preferred or related experience required.

* 2+ years experience in financial services.

* Effective client relationship skills and experience

* Demonstrates effective time management skills and the ability to multi-task and prioritize work.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.