Directorof Critical Programs and Transformation
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Dec 24, 2024 | |
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OverviewMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience. Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.As the Directorof Critical Programs and Transformation, you'll be focused on our most critical CE&S Programs that will transform our organization and you will be accountable to design the criteria defining the programs deemed as the highest impact and lead a team that will have responsibility for driving beginning-to-end strategy for these programs or initiatives. You along with your team will ensure programs stay on strategy pulling in all necessary stakeholders across Microsoft to land the programs successfully. Your team will be accountable to track progress and succinctly articulate each programs' progress to audience varying from our CE&S Leadership (Mala Anand and Directs), Sr. Leader stakeholders across both MCAPS and the Engineering Group within Microsoft. In addition, this role will be accountable to design the business executive communications related to all GCS Operations including any external facing executive communications.Partnership across all areas of the business will be crucial. You will ensure our CE&S programs and initiatives align with our stakeholders building working relationship and successfully navigating across various teams toward execution.We are looking for a well-rounded leader with a proven ability to navigate complex stakeholders across the company, and an ability to speak with leaders at all levels and influence through alignment. If you are energized by ambiguity, have an entrepreneurial spirit, able to work with empathy when under pressure, and operate with high confidence and interpersonal awareness, then this may be your next role.
ResponsibilitiesCoach M1's and Develop High Performing Team: Lead / create a Thriving team of M1 managers and Business Program Managers (M1's and IC's) with career growth and development.Lead program improvements and growth, developing future strategies and engagement models to land our most critical initiatives including assessing and advising Leaders and Stakeholders on risks and mitigation.Identify areas to simplify, streamline and automate programs moving CE&S toward a truly transformational changeEnable cross team collaboration through engagementAmplify the impact of programs through effective communication venuesresponsibility to develop a reporting and insights mechanism to share progress, report success metrics and adoption tracking with organization and stakeholdersWeave data insights to inform decisions and drive change management leadership in everything we do | |