Parking Operations Support Specialist

Automation Support
(1826 - Principal Ofc & Admin Specialist)
Parking and Transportation Services

Background
Parking and Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus.

PTS Mission
Facilitating safe and effective integrated transportation systems that provide services for
pedestrians, bicycles, transit and vehicles.

Responsibilities

45% Operate office computer programs for Parking Operations Support
Use a web interface for specialized PARCS (Parking Access Revenue control System) to assist, troubleshoot, and communicate with customers.
Use Google suites to document and manage operational issues
Receive, process, and create electronic parking validation and voucher requests. Troubleshoot issues with parking validations.
Work with supervisors to maintain the best control possible at parking facilities.
Use parking access control system to adjust space count and access system
Monitors video system for issues and maintenance concerns in University parking facilities.
Provide direction and training/orientation to student supervisors.

35 % Customer Service
Answer, by phone, questions and concerns related to automated pay stations in parking
facilities, respond to or initiate inquiries, and explain policies and procedures.
o Includes 35 parking facilities with 165 automated pay stations, each processing hundreds
of transactions a day.
Utilize departmental PARCS (Parking Access Revenue Control System) to monitor space,
adjust counts and provide usable space to all users of parking facilities.
Provide back-up assistance to customer service and staff support functions.
o Answer questions from staff regarding assignment and procedure.
o Other duties as assigned.

20% Coordinate Efforts to Operate and Maintain Facilities
Act as primary contact from operations to maintenance office to follow-up on status of repairs and malfunctions of equipment as reported by operations staff in the field
Report maintenance issues utilizing the computerized maintenance system and monitor the
resolution progress.
Report and log automated pay machine

Work Environment
The work is performed in an office setting.

Class#: 1826 - Principal Office and Admin Specialist
Salary Range: C4/28
Status: Nonexempt

Minimum Qualifications
High-school diploma or equivalent, with two years of office experience in a call center
environment dealing with the public.
Excellent communication skills.
Positive customer service and public contact experience.
Demonstrated ability to follow written and oral instructions.

Preferred Qualifications
Experience in a parking program.
Experience at a university or a campus setting.
Experience in customer service over the phone.

Pay Range: $45,115-$48,000 depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).