Clinical Application Physicist (Support)

Key Areas of Responsibility:

Clinical Application Physicist- Support Operations- responsibilities:

• The Clinical Application Physicist interfaces with customers to resolve cases, assists in troubleshooting issues
• Identifies customer needs to determine internal resources needed for resolution.
• Proper escalation to Subject matter expert or development team to resolve cases
• Deliver remote and onsite training to customers
• Conducts pre-training preparation and performs administrative activities post-training.
• Provide Tier 2 support to customers, resolve cases, and assist in troubleshooting escalated issues.
• Develop training materials and effectively communicating the training plan to customers.
• The Clinical Application Physicist interfaces with customers to resolve cases, assists in troubleshooting issues, and identifies customer needs to determine internal resources needed for resolution.
• Additionally, the Clinical Application Physicist role at Sun Nuclear/Mirion involves working closely with clinical medical physicists, providing training and support, and gaining clinical experience through partnerships with local clinics

Knowledge, Skills & Experience:

• Master's degree in medical physics, Biomedical engineering, or technical related field is preferred
• Travel to customer sites for Training
• Occasional travel for On the Job shadowing or Clinical Support needs during Conferences
• Excellent interpersonal skills
• Exemplary communication skills (listening, verbal, written)
• Able to work independently and complete all deliverables on-time
• Enthusiastic learner who is eager to meet challenges and quickly assimilate new concepts
• Adaptable, positive, and open to new ideas and/or situations
• Highly motivated self-starter who takes initiative
• Clinical understanding of the processes in a Radiation Oncology Department
• Fluent in English with strong written, verbal communication and listening skills
• internal collaboration with QA and Dev team on pre-release testing and clinical feature champion needs.