Clinic/Practice Assistant, Cardiology - Chestnut Hill
 Newton-Wellesley Hospital | |
 United States, Massachusetts, Newton | |
| 2000 Washington Street (Show on map) | |
 Jan 01, 2025 | |
|
This is a full-time, 40-hour role expected to be onsite Monday through Friday from 8:30am to 5:00pm.
Please note, local travel to other Newton-Wellesley Medical Group Cardiology sites in Needham, Wellesley, and/or Chestnut Hill may be required during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this requirement, this position requires the ability to commute to various locations/reliable transportation. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations. This in a unique opportunity to independently support check-in and check-out at our Chestnut hill location comprised of 4 providers, while also being a part of our larger Cardiovascular Clinic/Practice Assistant team! Support responsibilities may include: - Leading up to the patient visit, Department Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams. - During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms. - At the conclusion of the visit, during check-out, Department Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures. - Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work. Required:
Preferred:
Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |