Switchboard Operator/Receptionist

• Phone calls are answered to meet established targets.
• Patients are assisted in making telephone calls as requested.
• Pages and announcements are completed in accordance with established standards.
• Phone logs are maintained according to established guidelines.
• Notification and reporting of hospital emergencies are carried out per established policies.
• On Call personnel are contacted after hours per established guidelines.
• Security is contacted as needed and per established guidelines.
• Patients and visitors are welcomed and assisted to appropriate destination.
• Additional department, organization, or network activities are completed per established objectives.
• PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications and Experience

Education/Degree

Required

• High School Graduate of equivalent required

Skills

Required:

• Knowledge of switchboard practices, paging procedures and equipment.
• Computer proficiency required.Microsoft office applications preferred with ability to learn new software.
• Effective verbal, electronic and written communications skills using the English language.
• Highly developed communications and interpersonal skills, working with diverse population.
• Work independently, be self-directed and contribute as a member of a team.
• Anticipates challenges and develops and implements strategies for addressing them.
• High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Mon-Fri 7am-3:330pm