Mobile Integrated Healthcare CQI Coordinator

Principal Duties and Responsibilities:

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Participates in research, development, implementation, and maintenance of all data collection, data review, and QI projects/audits as required by the Executive Director, Operations Manager and/or Clinical Manager.
• Review electronic patient care records for quality and completion; provide appropriate feedback to improve provider's reports.
• Report Protocol violations, poor patient care and areas of concern to Clinical Manager.
• Works with the MIH Operations and Clinical Managers with patient care data interpretation and analysis for overall system improvement.
• Assist in the implementation of the MIH quality assurance plan.
• Act as an educational resource for field employees and management.
• Provide classroom in a variety of EMS related subjects.
• Keep abreast of current Massachusetts State OEMS guidelines.
• Stays abreast of industry trends, educational needs, and operational needs related to Emergency medical services and mobile integrated healthcare; recommends program enhancements, based on data and evidence.
• Enhances own professional growth and development through participation in company-sponsored training, continuing education, current business and industry publications, in-service meetings, and workshops.
• Treats all information and data within the scope of the position with appropriate confidentiality, including maintaining all policies and practices to protect PHI data and follow HIPAA guidelines.

* Provides excellent customer service and communication to patients, facilities, and corporate departments.

* Keeps well-informed of legislative and regulatory developments, new administrative techniques, and current issues through a commitment to continuous personal and professional development and quality improvement. Instills an awareness of customer service throughout the team.

* Treats all information and data within the scope of the position with appropriate confidentiality, including maintaining all policies and practices to protect PHI data and follow HIPPA guidelines.

• Duties and responsibilities of this position require timely action, as directed by management, to meet company or payor deadlines.
• Other duties as assigned.

Qualifications:(Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Required:

* Associates degree in emergency medical services, healthcare or business administration, or other related degree, equivalent experience.

• MA EMT-P Certification.

* ACLS Certification.

* Healthcare Provider CPR certification.

* Minimum of 5 years' experience as a field paramedic.

* Minimum of 2 years' experience as Mobile Integrated Healthcare Paramedic.

• Demonstrated work experience in managing EMS QA/QI program.

* Valid driver's license with no driving violations.

* Driving record in compliance with department policy.

• Preferred proficiency in MS Office, RedCap, Epic, RescueNet Reporting and familiarity with other data analysis tools.

Skills/Abilities/Competencies:(Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)

* Ability to successfully communicate (written and spoken) and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization. Ability topresent facts and analyses to leadership.Ability to effectively conduct meetings, both formal and informal.

* Requires minimal direction from leadership and possesses the ability to learn quickly. Self-starter who can work alone and collaborate within a team environment.

* Strong organizational and problem-solving skills; detail oriented.

* Quality, integrity, and customer service focused with the ability to handle simultaneous projects accurately and within deadlines.

* Ability to consistently and effectively function in a fast-paced environment that includes varying or unpredictable circumstances and numerous interruptions while exercising appropriate interpersonal and critical thinking skills.