Phlebotomist I Per Diem, Days, BWH Renal Medicine

1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.

Validates a positive identification of patient according to department policy.

Confirms accuracy of labels and requisitions before beginning procedure.

Develops a relationship with the patient to be comforting and to demonstrate confidence for the potential venipuncture/stick.

2. Demonstrates the skills and competence to accurately complete laboratory requisitions or electronic orders.

• Completes the laboratory requisition to include all necessary information; to include the legible documentation of his/her phlebotomy code, research billing information, and collection date and time or properly completes electronic order.
• Follows all requirements for sample processing per study protocol.

3. Demonstrates the skills and competence necessary to perform the venipuncture/stick.

• Selects the best area available for blood drawing.
• Checks the wound site before leaving the patient.

4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.

• At all times wears appropriate personal protective equipment.
• Follows all patient precautions and procedures for isolation.
• Discards all equipment (sharps, glove, etc.) as required.
• Handwashing between patients.

5. Demonstrates knowledge of correct tube to use for test requested, amount of blood to be drawn, the appropriate procedures for specimen handling to maintain integrity for test requested.

6. Follows all directions as they are applicable to study protocols.

• Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.

7. Completes phlebotomy check sheets and/or logbooks as required.

8. Demonstrates professional customer service skills whenever interacting with a customer.

• Answers the telephone with location, name and greeting.
• Effectively interacts with co-workers and clinical staff to avoid misunderstandings and conflicts.
• Effectively interacts with patients and patient's families to avoid stress and anxiety.
• Demonstrates a caring sensitive attitude to all patients and families.

9. At all times works collaboratively as a member of the laboratory team.

• Follows all policies and procedures related to absenteeism, tardiness, lunch breaks and all other break time.
• Works to provide adequate phlebotomy coverage for study protocols.

10. Performs all other duties as asked and/or directed, as applicable, i.e.,

• Performs vital sign assessment.