Manager Fraud Investigations

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How you can make a difference

The Manager, Fraud Investigations is responsible for leading, developing, and managing a team of fraud investigators within HealthEquity. This role requires exceptional leadership, strategic thinking, and strong knowledge of fraud investigation processes to ensure the team delivers high-quality investigations while maintaining compliance with regulatory standards. The Manager, Fraud Investigations will foster a collaborative, high-performing team culture and work to enhance fraud detection, prevention, and mitigation strategies to protect the institution and its customers.

What you'll be doing

Oversee and prioritize complex fraud investigations, ensuring compliance with regulatory standards and internal policies.
• Act as an escalation point for high-risk or sensitive cases, providing guidance and direction to investigators.
• Collaborate with leadership to develop and implement strategies to minimize fraud risk and financial losses.
• Partner with departments such as legal, compliance, risk management, and law enforcement to ensure proper case handling and resolution.
• Represent the fraud investigations team in cross-functional meetings and projects, ensuring alignment with company-wide objectives.
• Communicate findings and trends to senior leadership, providing actionable insights to strengthen fraud prevention programs.
• Identify trends, control gaps, and process inefficiencies; recommend and implement improvements to enhance fraud prevention and detection.
• Ensure team adherence to policies, procedures, and regulatory requirements.
• Drive adoption of new fraud detection technologies and tools, staying ahead of emerging fraud schemes.
• Design and deliver training programs to enhance the team's technical skills and knowledge of fraud trends and tools.
• Stay updated on the latest fraud trends, schemes, and regulatory requirements.
• Provide testimony or present findings during legal proceedings if required.

What you will need to be successful

• Bachelor's degree in criminal justice, finance, accounting, or a related field.
• 10+ years experience in in fraud investigations, financial crime, or risk management, with at least 3 - 4+ years in a leadership role.
• Expert understanding of fraud dynamics across both digital and payment card channels.
• Strong knowledge of fraud detection methods, financial crime regulations, and investigative processes.
• Ability to develop a detailed understanding of HealthEquity systems, process and controls to drive root cause analysis.
• Proven ability to lead, inspire, and develop high-performing teams.
• Excellent organizational, analytical, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to interact effectively at all organizational levels.
• High level of integrity and discretion in handling sensitive and confidential information.
• Experience in the financial services industry or law enforcement.
• Proficiency in fraud detection systems and data analysis tools.
• Strong communication and interpersonal skills, with the ability to interact with customers and colleagues professionally.
• High level of integrity and discretion in handling sensitive and confidential information.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies is a plus.
• Certification in fraud investigation (e.g., CFE - Certified Fraud Examiner) or equivalent.

#LI-Remote

This is a remote position.