Quality Assurance Trainer II

HMSA
United States, Hawaii, Kapolei
Jan 04, 2025
Conducts audits in the operational areas to include: Monthly audits to monitor controls and performance. Document and review findings with operational staff and management. Track audit results and spot error trends to identify training needs and process improvements. Perform other functions to include: Identify specific case/scenarios beneficial for information sharing and lead discussions of case/scenario in unit meetings. Conducts audit for new hires and operational staff learning new functions, transitioning to new system changes or processing procedures. Develop reference and training documentation and conduct training for our operational staff. Track and perform post-training audit to ensure training effectiveness. Respond to simple audit findings or inquiries from internal departments. Working with management, review findings, conduct root cause analysis, and execute follow-up action. Triage simple questions and issues raised by operational staff. Perform root cause analysis of processing issues. Collaborate with management and subject matter experts to resolve production issues. Support business or system changes. Review and contribute to business requirements or system changes. Represent our operational area in meetings to discuss requirements. Participate on project testing activities to include development of test cases, submitting test claims, validating and approving test results. Support project rollout to the operational areas. Review documents and attend meetings relating to business requirements or system changes Regularly participate in process and operational improvement activities. Complete or participate in corporate training, compliance certification or initiatives as directed by management Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid