Service Operations Manager

The Service Operations Manager leads the profitable growth of the Service businesses in their operating companies, ensuring high levels of safety, Team Member retention, customer satisfaction, job profitability, and quality work. To succeed in this position, candidates should have strong leadership skills with exceptional communication, problem-solving, and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers and Team Members.

Main Responsibilities:
* Responsible for a safe work environment for all Team Members and leads safety efforts for injury prevention, along with strong immediate communication when injuries occur.
* Supervises and directs the work of Service Managers, Dispatchers, and other support people to deliver exceptional customer service and strong business results.
* Manages the Service P and L and the overall financial health of the business.
* Prepares and executes the annual operating plan and develops budgets in coordination with department heads and controllers.
* Represents and upholds company values and operates with the highest level of integrity, ensuring adherence to company policies.
* Coaches and develops direct reports effectively.
* Responsible for talent acquisition, development, and retention needs.
* Maintains close business relationships with top customers and general contractors. Actively assesses customer satisfaction levels and initiates remedial actions as required.
* Improves processes for better productivity.
* Oversees large projects and interprets performance.
* Creates and conducts quarterly business reviews on business performance.

Qualifications:
* Bachelor's degree in business, Engineering (or similar degree program, with technical and financial components) or commensurate experience.
* 5+years of managerial/supervisory experience in a service-related industry preferred.
* 2 or more years of previous P&L ownership and responsibility
* 3 or more years of customer relationship development and management experience.
* Excellent interpersonal and communication skills including sales ability.
* Demonstrated selection, hiring, and team development skills.
* Track record of success leading a technical non-exempt workforce required.
* Demonstrated problem-solving and decision-making skills in a fast-paced environment.
* Prior experience in developing and working in service apps and dispatch systems.
* Previous experience in HVAC, Grocery, Foodservice or equipment repair industry.
* Willingness to travel within the market spending significant time with current and potential customers and assisting the location managers with sound business processes.
* Ability to travel up to 30% (Automobile and Plane).

About the Company

Smart Care is a national repair and service provider for commercial food service, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot-side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.