Bilingual Patient Care Specialist

TEKsystems
$17.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Elmhurst
Jan 08, 2025
Description - The PAP Specialist - Patient Equipment Repairs has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. This position will primarily focus on processing patient equipment repairs working with patients, their insurance, and the equipment manufacturers. - PAP Specialists are responsible for preparing and submitting audit paperwork for Medicare and other insurance claims to ensure continued compliance with healthcare guidelines. The PAP Specialist will accurately respond to claim audits and communicate audit results in such a way to provide education and appropriate process changes that directly impact the daily functions of the company. Job Duties: - Handle Spanish and English patient equipment repair phone calls requesting repair or service of equipment. Process orders, schedule visits, process equipment to send out for repairs, and track various orders and returns. - Basic trouble shooting of Pap machines - Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement. - Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers - Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information - Develops relationships with branches, other teams to accomplish goals - Participates in monthly team meetings and trainings - Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements, coverage limitations and status of any requalification - Collaborates with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation as well as educating, as necessary. - Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided. - Maintain patient confidentiality and function within the guidelines of HIPAA - Completes assigned compliance training and other educational programs as required - Maintains compliant with AdaptHealth's Compliance Program - Other duties as assigned. Skills customer service, order entry, inbound, outbound, call center, Data entry, insurance customer service, health care, call center, healthcare customer service, healthcare industry, healthcare medical, medicare, home medical equipment, home medical supplies Top Skills Details customer service, order entry, inbound, outbound, call center,Data entry,insurance customer service Additional Skills & Qualifications High School Diploma Best: Comes from a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance. Need to be very adabiltible to change Team player up beat personality Experience Level Entry Level Pay and Benefits The pay range for this position is $17.00 - $20.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Elmhurst,IL. Application Deadline This position will be accepting applications until Jan 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.