Patient Service Representative - 133681

University of California - San Diego Medical Centers
United States, California, San Diego
Jan 08, 2025
UCSD Layoff from Career Appointment: Apply by 1/10/25 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 1/22/25. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION Under supervision, the Patient Service Representative provides front desk support by performing variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check in and check out procedures. Multi-specialty clinic appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely Center physicians, nurses, staff and other UCSD departments. MINIMUM QUALIFICATIONS Three (3) years previous related experience in a large complex healthcare setting. Demonstrated knowledge of third-party payors including federal, state, and private health plans. Demonstrated computer skills/ability to work between multiple systems during calls. Ability to work in an interactive environment. Possess excellent customer service skills. Ability to maintain strict confidentiality. PREFERRED QUALIFICATIONS Experience in a fast paced, multi-specialty clinic. Authorization and registration experience. Urgent or Primary Care experience. EPIC. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $26.18 - $32.54 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).