1.Knowledge of principles and processes for providing customer service.
2.Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed.
3.Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
4. Knowledge of electronic equipment, computer hardware and software, and their applications.
5. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
6. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
7. Ability to understand implications of new information for both current and future problem-solving and decision-making.
8. Ability to exhibit strong organizational skills and maintain detailed, accurate records.
9. Ability to communicate effectively as appropriate for the needs of the audience.
10. Ability to interpret work related documents, policies, and procedures.
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