Job Description
The Medical Staff Coordinator greets and registers incoming patients in the practice management system and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Staff Coordinator may also be responsible for processing and following up on the referrals that are generated by the providers.
Responsibilities
- Greets visitors or patients and directs them as appropriate using the Values of Baptist Health Care.
- Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
- Verifies health insurance eligibility and understands copays, co-insurance and deductibles.
- Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
- Reconciles daily charges and payments with high degree of accuracy.
- Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. Responsible for duties including but not limited to the following:
- Receives and routes incoming telephone calls in a prompt, courteous, and professional manner
- Operates a variety of office equipment effectively.
- Responsible for smooth coordination and documentation of patient referral information, if applicable
- Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members.
- Responsible for being the initial point of contact for front office staff for practice operational functions. Functions as the practice's point of contact in the absence of the practice leader or manager.
- Assist in other duties as assigned to support the operational needs of the department and organization.
- May be required to remain on campus immediately before, during, and after severe weather and/or disasters.
- May initiate requests for authorization of patient services, verifies benefits, data enters/documents authorizations, and communicates status of authorizations to medical staff.
- May schedule referral appointments for tests, procedures, and follow-up.
- May be required to function as the practice's point of contact in the absence of the practice leader or manager.
Qualifications
Work Experience
- 1-3 years Customer service or health care related experience Required
Knowledge, Skills and Abilities
- Must have good communication skills verbally and written.
- Skill in organizing work, making assignments, and achieving goals and objectives.
- Ability to prioritize work.
- Knowledge of computer-based data management programs.
- Be able to make recommendations and handle complaints and requests in a professional and calm manner.
- Ability to provide excellent customer service.
Education
- Degree Field of Study Req/Pref And/Or High School Diploma or Equivalent Required
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.
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Baptist Health Care
Jan 09, 2025