Chief of Staff to the President and Chief Legal Officer

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Chief of Staff to the President and Chief Legal Officer

The Chief of Staff (CoS) to the President & Chief Legal Officer (CLO) at Salesforce advances key external and internal priorities, driving a culture of prioritization, performance, agility, proactivity and responsiveness, accountability, alignment, collaboration, industry leadership and joy in the Agentforce era, with Salesforce leading the way on agentic AI across external and internal stakeholders. Salesforce's global legal and corporate affairs organization includes, global legal affairs, worldwide government and regulatory affairs, public policy, the office of ethical and humane use of technology and responsible AI, public affairs and strategic relations, and strong intersections with Salesforce's business, sales & partnerships, technology, product, finance, employee success/HR, information technology and other functions, as well as the Salesforce Board of Directors and driving and supporting CEO and ELT/C-Suite priorities.

As a leader in the Legal and Corporate Affairs (LCA) organization and the Office of the President and CLO, the CoS is a trusted, experienced, innovative and action-oriented team player who is deeply aligned with the CLO and the needs of the greater LCA organization and Salesforce ecosystem, driving forward how we Accelerate Growth, Strengthen Trust and Model Excellence in LCA and beyond and supporting thought leadership. This person has a global mindset, positive attitude, and embodies Salesforce's commitments and values of trust, innovation, customer success, equality and sustainability. This person will also have a deep interest, curiosity and passion for each of the wide swaths of areas within LCA and for the broader work, impact and potential of Salesforce.

The CoS will be an invaluable strategic, operationally-minded partner not only to the President and CLO but also to the LCA leadership team. You may also provide leverage to extend the capacity and impact of key LCA personnel and functions, including as they relate to external affairs or internal affairs. You will play a central role in supporting and guiding your principal's allocation of time and resources first and foremost to maximize impact on top priorities, in addition to planning and driving strategic initiatives, operational decisions and follow-through. Your ability to maintain strategic alignment with your principal and relevant functional teams will be key to fostering robust partnerships and clear communication.

This will also be an opportunity for the CoS to re-imagine the Office of the President and CLO globally to drive enhanced effectiveness, efficiency, scale and leverage and ensure vision alignment, rigor and execution, starting with the President and CLO himself. In helping set, manage and drive top priorities, the CoS will also help design how to partner and align on responsibilities with other LCA offices and functions too and how to select and maximize the impact of customer-facing and external stakeholder touchpoints, engagements and meetings.

The CoS will also fluidly navigate across different CoS approaches/identities and deploy the right CoS style and approach for the context and circumstances (e.g., CoS as operator, integrator, advisor, thought partner, implementer, proxy, goalkeeper, etc). This will also include horizon scanning (e.g., trends, changes or developments in external landscape that could inform thinking or prioritization, risk mitigation or opportunity selection), bringing structure (e.g., optimal structures for meetings, information sharing, and escalations, not necessarily being a gatekeeper, but helping other leaders present issues to the President and CLO in a timely and coordinated way), providing visibility (e.g., ensuring the President and CLO has visibility on important issues that are not ready for direct input or are being handled by subject matter experts, to ensure he has background if the issues become urgent/timely), demonstrating ability to adapt (e.g., near real-time evaluation of information, issues, priorities and risk to ensure alignment across the team and knowing what is going on with the business and the external environment), providing relentless follow-up and closing of loops (e.g., has work been completed in line with instructions, do issues need to be resurfaced where new facts require a deviation from the original decision or a rethink) and obtaining feedback (including feedback from the organization that may extend beyond leadership team). The CoS will know when and how to add structure and process that scales, create super-cohesion among teams and departments, connect the dots in external landscape and across the organization for improved alignment and engagement, be a sounding board and confidante to the President and CLO, prevent bottle-necking and promoting decision-making if executive cannot be present that would be in line with executive expectations and direction, help manage and triage workflow of the President and CLO, and enhance how the President and CLO spends his time and balances responsibilities & opportunities.

Illustrative Further Responsibilities:

• Strategic Advisory: Serve as a trusted advisor to the President and CLO, offering insights on key initiatives and providing necessary information and recommendations required for informed decision-making. Stay abreast of critical developments, both internally and externally, proactively offering guidance and alerts.

• Project Leadership: Drive and manage a variety of complex or special projects from inception to implementation, coordinating with project teams and monitoring progress based on key metrics. Ensure that each LCA function is on track to meet business critical milestones and measurements and have a strong culture of elevation, escalation and collaboration.

• Communication and Liaison: Drive effective and comprehensive communication strategies, both internally and externally and leveraging key internal and external partners, managing sensitive information with tact and discretion and playing a role in developing thought leadership.

• Operational Guidance: Offer continuous counsel and guidance to the President and CLO and his leadership team to ensure strategic alignment, successful outcomes and follow-through on priorities and multi-year planning.

• Stakeholder Engagement and Activities: Effectively manage and align key stakeholders. Collaborate closely with various internal and external stakeholders to engage Office of the President and CLO leadership in key events, planning, and strategic business activities.

• Customers and Industry Matters: Play a role in identifying, prioritizing and organizing customer engagements and participation in industry associations.

• Represent the President and CLO from time to time at events and in meetings, internally and externally.

• Team Coordination: Assist in optimizing workflows, coordinating logistics for meetings and events, and guiding the Executive Assistant with the President and CLO on priorities and needs.

Illustrative Requirements:

• Uphold confidentiality and trust, handling sensitive information with the highest discretion and demonstrating solid judgement consistently.

• Able to navigate velocity, uncertainty, ambiguity, volatility and change thoughtfully and effectively.

• Excited about excellence, enterprise innovation and technology transformation.

• Be a champion of positive change, fostering continuous innovation and improvement within the organization.

• Develop and deliver excellent executive-facing presentations, briefing and materials and organize/orchestrate effective high-stakes, medium-stakes and low-stakes meetings.

• Be conversant with data and metrics and driving data-driven / metrics-informed decisions.

• Able to thrive in a global software company leading and defining the standard for innovation in the industry and customers.

• Be willing to travel for business as required.

• Embody Salesforce values and culture.

Experience desired:

• 8-15+ years as an experienced and successful leader

• Exceptional leadership, strategic planning, and project management skills.

• Excellent communication and interpersonal abilities with the aptitude to build strong relationships across various levels of the organization.

• Proven expertise in complex problem-solving and decisive decision-making.

• High emotional and cultural intelligence, paired with a strong executive presence and business intuition.

• A demonstrated ability to work effectively across functions, influencing at all levels in the organization.

If you are adaptable and poised to foster and lead successful developments in a fast-paced, dynamic landscape and interested in the broad swath of our work, we encourage you to join us in shaping Salesforce's innovative journey.

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