New 
Ambulatory Care Special Program Coordinator
 Hospital Central Services, Inc. | |
per year Pay will be based on experience
| |
 United States, Pennsylvania, Allentown | |
| 759 Roble Road (Show on map) | |
 Jan 10, 2025 | |
|
Do you want to take part in positively impacting patient and healthcare needs? Hospital Central Services, Inc. & Affiliates (HCSC) a linen rental service has been dedicated to providing its partners with innovative healthcare solutions. The Special Program Coordinator will work in our Ambulatory Care Division, Roble Road Allentown, PA. Special Program Coordinator will be responsible for the evaluation, projection, implementation, reporting, and customer satisfaction of the full service scrub program, equipment, and privacy curtain program, in addition to other programs that are implemented through Ambulatory Care.
Scrub Management & Curtain Cleaning Programs
Initial due diligence of program, review inventory versus usage, establish equipment needs, placement, and installation. Prepare daily/weekly monitoring reports, quarterly reconciliation review, equipment maintenance, and ensure proper deliver processes. Customer Service
Customer Experience Enhancement through communication and visitation. Develop enhancement opportunities that are tailored for each customer. Set up new customers for visitation, communication, processing, and final hand-off to service. Existing customer coordination, visitation, communication, processing, and final pickup.
Communication
Ensure proper communication to program contacts. Review any communication collected via AC CRM. Review and reports are scheduled and reviewed on time. Education
High School Diploma or equivalent required
Experience
2 years Project Coordination / Management - Preferred
2 years
Customer Service - Preferred
Qualifications
Excellent communication skills
Exceptional customer service and interpersonal skills
Experience with Microsoft Office applications (Outlook, Word, Excel, etc.)
Ability to work independently, solve problems and make decisions, seeking appropriate guidance as necessary
*Valid Driver's License Required
*Successful completion of background check, motor vehicle record, and drug screen | |