Senior Director, Azure Cloud Customer Success

We're forward-thinking technology people with heart. We make our own rules, drive our own
opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it
alone. We know when to ask for help, collaborate with others, and partner with smart people.
We embrace diversity and openness because it's in our DNA. We push limits and reward
great ideas. What is your great idea? "At NetApp, we fully embraceand advance a diverse,
inclusive global workforce with a culture of belonging that leverages the backgrounds and
perspectives of all employees, customers, partners, and communities to foster a higher-performing organization." -George Kurian, CE

The Cloud Customer Success team's charter is to ensure our customers maximize value and
satisfaction from their cloud investments. Our team provides proactive guidance and strategic insights
to help customers optimize their cloud infrastructure, enhance performance, and drive business
growth. By focusing on our customers' success we build long-lasting relationships, reduce churn,
foster loyalty, ultimately contributing to our customers' sustained success and competitive advantage
in the market.

As the Senior Director of Azure Cloud Customer Success, you will be leading a worldwide team of
customer success managers and engineers focused on our Azure Cloud business.
* You will manage team leaders and own adoption and consumption motions for the Azure
Cloud customers for our 1st and 3rd party solutions and services.
* You will develop both long-term strategies and shorter-term tactics to meet expansion and
revenue goals while maintaining profitability and improved customer business outcomes &
value realization for our azure business.
* This role will lead a worldwide team focused on maintaining and growing customer retention
and investment in NetApp's cloud portfolio.
* Key performance indicators include revenue growth rates, storage capacity, customer health,
customer engagement, customer milestones, Time to Value, CSAT trends, organic growth etc.
* The successful candidate will be results-driven, customer-focused, tech-savvy, and skilled at
building internal relationships and external partnerships to accomplish these goals. They
should be able to thrive in challenging and unprecedented times; motivate and inspire a team
while anticipating market changes and act on them quickly.
* The customer success team is comprised of high-energy individuals and leaders who are
passionate about building relationships and helping customers realize value from their cloud
investment(s). This team is committed to bringing the right people together with the intention
of securing and growing NetApp revenue by driving improved Customer satisfaction, net
promoter score(s), and raising customer propensity to renew and expand their investment in
the NetApp's cloud portfolio

* Proven track record as a leader of customer success/engineering teams with a track record of
exceeding assigned quotas and key performance indicators across multiple years.
* Ability to develop successful relationships with external customers, understand their business
cases and/or journey maps, and raise their propensity to invest in the NetApp portfolio.
* Proven track record of driving cloud consumption by helping customers adapt to changing
business climates including influencing go-to-market strategies, team enablement, and
organizational change management.
* Demonstrated experience working with a distributed go-to-market team of sales, operations,
channel/partner, systems/sales engineering, professional services, customer support, and IT
teams to deliver results.
* Experience with target solution (up/cross) selling, and/or consultative sales techniques.
* Experience developing budgets, forecasting costs, and making P&L investment tradeoffs to
drive business outcomes.
* Passion for articulating how technology products and solutions solve business problems.
* Skilled at business planning and diligent at measuring and communicating progress towards
quarterly/annual growth plan, identifying roadblocks, and coming up with appropriate
solutions.
* Strong relationship-building and negotiating skills.
* Strong verbal and written communications skills, including presentation skills.
* Ability to work effectively in a dynamic and changing environment, while taking the initiative,
staying organized and motivated, and maintaining excellent follow-up, is required

* Bachelor's Degree (BA/BS) from a four-year college or university or equivalent experience is
required. A Master of Science Degree in Computer Science or an MBA is desirable.
* 15+ years of related experience required.
* 7+ years in customer success management/engineering roles is required.