Service Delivery Project Manager

Love Your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1^, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

Service Delivery Project Manager

As a Service Delivery Project Manager, you are the overall customer support owner for the lifecycle of an in-flight order. Additionally, this role is going play a pivotal role in maintaining long term affiliations with all appropriate customer contacts in order to ensure that a VIP level of customer support is received.

ESSENTIAL JOB FUNCTIONS:

• Overall responsibility for service delivery of Metronet's service including order acceptance, service installation, and billing activation.
• Execute and manage a project plan, and facilitate communication with all team leads, groups, and members throughout the entire service delivery process.
• Own first level escalations, coordinate resolutions, and establish effective communication between stakeholders for post-escalation review.
• Function as liaison between customer and required internal departments to ensure constant, effective service installation status as customer requires.
• Fully understand the Terms and Conditions of each executed customer agreement supported while effectively and successfully managing the customer lifecycle to mitigate contractual risks.
• Responsible for equipment procurement for customer installation projects.
• Continually review and evolve processes used to track, oversee, and organize customer interactions.
• Document lessons learned and implemented best practices.
• Interface with the Metronet team to provide and obtain relevant information as required.
• Other duties as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree preferred or equivalent work experience, Highschool or GED required.
• 2 years' experience in Project Management, Customer Services, or related field
• Demonstrated ability to build rapport and develop/maintain strong relationships with internal/external partners.
• Proven work experience in a similar role

ADDITIONAL JOB REQUIREMENTS:

• Detailed and diligent data entry skills and attention to detail
• Improves performance impact through personal growth in knowledge and expertise
• Work consistently within established timelines to ensure strict compliance with all applicable deadlines
• Ability to work well independently and as part of a dynamic team environment required
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficiency with MS Office Suite
• Excellent communication skills
• Ability to adapt to change

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Range - $50 - $65k/yr.

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