New

Collections Analyst

Meltwater
life insurance, parental leave, paid time off, 401(k)
United States, North Carolina, Charlotte
201 South College Street (Show on map)
Jan 16, 2025
Description What We're Looking For: Meltwater is seeking a Collections Analyst who will be focused on working with our clients in the US market. The Collections Analyst will be responsible for maintaining effective ledgers with new and existing customers and partnering with other company departments. This is a key role in helping to fuel our expansion activities. We encourage proactive, positive and respectful outreach to clients and regular contact, to ensure a healthy portfolio of clients who trust us as a partner. What You'll Do: Reach out to customers to ensure timely payment for services, and shorten the collections cycle on all payments Increase revenue by acting as financial liaison for clients over the service life-cycle and negotiating and settling on any disputes as they arise Ensure efficient cash reconciliations and reporting Meet and exceed collections goals with both individual and team targets Represent Meltwater (the people and products) with professionalism and integrity, ensuring a positive customer experience. What You'll Bring: Excellent communication skills, verbal and written Strong attention to detail, confidence with business to business (B2B) cold-calling and building relationships on the phone Proficient with Excel Analytical Skills Ability to work with a large and diverse team What We Offer: Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career Base Salary of $53,560 - $67,300 USD per year + 10% quarterly bonus [subject to the terms of the applicable bonus plan] Where You'll Work: 1111 Metropolitan Ave Suite 650 Charlotte, NC 28204 Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.