Food Service Manager

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Manager of Food Services oversees one or more areas in food service, including but not limited to retail operations, catering, purchasing food and supplies, compliancy, food production for cafeteria, cafe, sanitation and dish room functions. Maintains the food quality, customer service excellence, cost control and sanitation standards. Responsible for people management and development and assists in the day to day operations of all areas of the department. This role will also serve as the manager over the sanitation team.

Department Name: Room Service
Job Status: Salaried, 40 hours per week, eligible for benefits
Shift: Days. Monday - Friday, 7:00am - 3:30pm. Every other weekend, 5:00am - 1:30pm.

• EDUCATION - Associate's degree in Nutrition, Dietetics, Biology or related field.
• EXPERIENCE -Two years of leadership experience
• EQUIVALENCY - Two years of experience in related field, beyond the experience requirements, may substitute for an Associate's degree

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Oversees people, systems and standards for Food Service operations. May include oversight of retail operations, purchasing food, organizing and managing daily food production, menu planning, or development of recipes and menus.
• Responsible for food quality and environment cleanliness.
• Responsible for customer service and safety. Monitors satisfaction survey data, customer service rounding, and adjusting systems wherever needed to achieve customer service goals. Manages the resolution of escalated customer services.
• Hires and evaluates all new staff and arranges daily coverage. Responsible for new employee orientation, training and coaching. May be asked to help organize and conduct staff meetings, takes lead in communicating decisions and fosters a team environment.
• Manages staffing levels and schedules on a day to day basis; provides leadership, technical expertise, training and education for all team members. Assists in developing and implementing department goals and objectives. Prepares staff evaluations and implements disciplinary actions as needed
• Responsible for the fiscal components of monitoring food, labor and supply expenses during the fiscal year. May be responsible for operating the point of sale system and running retail sales reports.
• Works with management team to set waste reduction goals and to implement practices to track waste.
• Works with Executive Chef to create and run cafe promotions in order to increase retail sales and develop goodwill with customers.
• May work directly with Food Service vendors to source new products for Room Service, catering or retail operations.
• Involved in weekly menu planning meetings with Executive Chef and management team.
• Assists with supervision of additional areas as needed in the absence of a direct manager.

SCOPE AND LEVEL

• Guidelines: Guidelines are in the form of stated goals and objectives for function.
• Complexity: Work assignment is unstructured and leader is responsible for implementing and managing a variety of objectives, resources, and initiatives to achieve the goals of the function. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is tactical and operational in nature.
• Decision Making: Employee is responsible for planning, organizing, allocating resources, ensuring compliance with procedures, and achieving the objectives of the function.
• Communications: Communication at this level is primarily internally focused and involves establishing and maintaining effective working relationships with team members, peers, directors, and executives. Provides guidance and interpretation of the enterprise's policies, procedures, and standards. Provides information to higher-level directors and executives.
• Supervision Received: Responsible for achieving the objectives of function within the scope of established guidelines. Employee is expected to resolve problems that arise in the normal course of the work. Work is reviewed for soundness of judgment and feasibility of decisions.

• Audio-Visual: Hearing: Good
• Audio-Visual: Near Vision: Good
• General Activity: Sit: 2-4 hrs. per day
• Motion: Bend: Up to 1/3 of time
• Use of Hands/Feet: Precise Motor Function
• Weight Lifted/Force Exerted: Up to 30 pounds

WORK ENVIRONMENT

• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Manages stress appropriately.
• Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.