Director of Critical Care Patient Care Services

Here, it's different. Come join us.

Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children's Colorado and our culture: https://www.youtube.com/user/thechildrenshospital

Find out more about living and working in Colorado Springs: https://coloradospringschamberedc.com/live-work/

The Director Patient Care Services provides overall leadership and management for one or more departments by developing short- and long-term departmental strategic plans and goals; developing and directing the implementation of goals, objectives, and performance standards; representing the hospital in national/regional professional organizations; and fiscal oversight for multiple cost centers. The Director, Patient Care Services also provides clinical expertise, promoting evidence-based medicine, nursing, and behavioral health and drives continuous process improvement in operational and service excellence. Finally, the Director, Patient Care Services provides leadership in managing Clinical Managers and complex or controversial patient/family issues.

Department Name: CSH Nursing Administration
Job Status: Full time, 40 hours/week
Shift: Days, 24/7 accountability

This position will support various departments based out of the Colorado Springs Hospital to include (but not limited to) NICU, PICU, and Respiratory Therapy.

Education: Master's degree in Nursing or a directly related health care field with BSN.
Experience: Minimum of five (5) years of clinical experience in addition to a minimum of three (3) years of clinical leadership experience. Applicants with strong critical care leadership experience are preferred.
Certification(s): Certification as a Nurse Executive or Nurse Executive Advanced is required within two (2) years of hire.
Licensure(s): Current licensure as a Registered Nurse in the State of Colorado is required at the time of hire.

POPULATION SPECIFIC CARE

Neonate - <30 days
Infancy - >30 days to 1yr
Toddlers - >1yr to 3yrs
Pre-Schoolers - >3yrs to 5yrs
School age - >5yrs to 13yrs
Adolescent - >13yrs to 18yrs
Adult - >18yrs to 65yrs

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

1. Collaborates with senior leadership to identify and develop organizational objectives. Provides leadership in developing and communicating short- and long-term departmental strategic plans and goals to team leaders and team members to secure buy-in.
2. Develops and directs the implementation of goals, objectives, policies, procedures, and performance standards to enhance clinical practice and professional growth. Reviews, approves, and implements recommended changes to plans.
3. Provides clinical expertise, promoting evidence-based medicine and nursing, to include the appropriate clinical care standards and standardized processes. Utilizes principles of patient and family centered care to ensure a seamless continuum of care for patients in collaboration with service line and other hospital leadership.
4. Drives continuous process improvement in operational and service excellence while considering safety, outcomes, effectiveness, and cost, along with the impact on the delivery of services. Ensures the delivery of quality and safety initiatives and practices through the utilization of improvement tools and principles and industry benchmarks.
5. Prioritizes and allocates staff and financial resources to achieve strategies. Utilizes resources to develop or expand operations. Ensures resources are utilized appropriately and shifts resources to meet both patient and department needs within budget restraints.
6. Represents the hospital in national/regional professional organizations and in contributing to professional journals. Serves as a representative on various internal committees. Fosters collaborative relationships to assure integration of services.
7. Interprets, explains, and ensures compliance with regulatory standards and hospital policies, procedures, and rules to managers and employees.
8. Reviews and approves performance metrics established by managers. Works with Clinical Managers to achieve department outcomes, performance and professional development standards; identifies opportunities for continual improvement to performance standards.
9. Resolves escalated, complex, or controversial operational and patient/family issues, making decisions that are inclusive of multiple perspectives and solves underlying problems.
10. Selects, trains, develops, and evaluates subordinate managers and team members. Champions educational programs in collaboration with the professional development department, nurse managers, and medical directors. Mentors and coaches departmental leaders with consideration of leadership development and succession planning.
11. Makes decisions on hiring, terminations, promotions, and disciplinary actions as required.
12. Develops and monitors the budget for multiple cost centers to ensure compliance with organizational financial goals. Utilizes financial data evaluate existing programs and formulate a business plan to develop new programs/services.
13. By position, collaborates on the development of comprehensive planning, strategic growth and competence alignment for site based clinical matrix operations. Collaborates on performance and management expectations for all operation metrics areas pertaining to staff engagement and service excellence.
14. By position, provides relationship management and partnership with Physician Relations and referring providers in sustaining and growing market share across the Network of Care.

SCOPE AND LEVEL
Guidelines: Guidelines are in the form of stated vision and goals for the operation.
Complexity: Work assignment is unstructured and leader is responsible for developing, directing, and managing outcomes and multi-year strategies in order to achieve the objectives of the operation. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic and operational in nature.
Decision Making: Employee is responsible for managing multiple functions that requires developing and implementing strategies, business plans, and policies; determining required resources; defining and evaluating performance standards; and resolving complex business problems.
Communications: Communication at this level is internally and externally focused. Involves establishing and maintaining effective, collaborative working relationships with team members, peers, and executives. Provides information and negotiates solutions to functional issues that have major consequences or long-term significance.
Supervision Received: Responsible and accountable for driving strategy and achieving results for function(s). Work is reviewed for soundness of judgment and conclusions, fiscal accountability, and the attainment of goals and objectives of the operation.

COMPETENCIES
OPERATIONAL DECISION MAKING - Securing and comparing information from multiple sources to identify business issues; committing to an action after weighing alternative solutions against important decision criteria.
DRIVING EXECUTION - Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
FINANCIAL ACUMEN - Utilizing financial data to diagnose business strengths and weaknesses and identify the implications for potential strategies; keeping a financial perspective in the forefront when making strategic decisions.
BUILDING ORGANIZATIONAL TALENT - Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges
INFLUENCE - Creating and executing influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals. Cultivates and supports partnerships.
COMPELLING COMMUNICATION - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others' attention.
EMOTIONAL INTELLIGENCE - Establishing and sustaining trusting relationships by accurately perceiving and interpreting one's own and others' emotions and behavior in the context of the political environment; leveraging insights to effectively manage one's own responses and reactions.
COACHING & DEVELOPING OTHERS - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.

EMPOWERMENT & DELEGATION - Sharing authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities, and accomplish the business unit's strategic priorities.
LEADING CHANGE - Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.
PASSION FOR RESULTS - Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.
COURAGE - Proactively confronting difficult issues; making valiant choices and taking bold action in the face of opposition or fear.
DIVERSITY & INCLUSIVITY - Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.

KNOWLEDGE, SKILLS AND ABILITIES
* Expert knowledge in medical/ clinical operations.
* Expert knowledge in principles of communication: verbal and written, to deal with all levels of personnel.
* Excellent customer service skills with hospital/ clinic staff, children, parents, and visitors.
* Solid knowledge of computer use and software to include MS office and other software used for hospital operations.
* Skill in developing and maintain effective working relationships with personnel.
* Ability to prioritize and organize tasks in a fast-paced setting.
* Ability to work independently and as a team member.
* Ability to analyze financial information to forecast operational budgets, setting department unit goals and workforce planning.
* Ability to utilize motivational techniques to develop leadership and decision-making within the department.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS
Body Movement
* Will frequently stand/walk for 6-8 hours per day.
* Will frequently use hands while keyboarding and writing.
* Will frequently sit for 2-4 hours per day while accessing computer, talking on the telephone, and while attending meetings.
* Back and Upper Body (lifting and carrying) - Will occasionally lift/force exerted up to 100 pounds.
Vision
* Constantly uses sight in performance for daily job duties.
Hearing
* Constantly uses hearing in performance for daily job duties.
Others
* Able to assist or assume direct patient care as census directly permits. Exposure to unsteady or falling patient: In the course of transferring a patient, may encounter a patient who falls or loses balance, causing employee to fall and/or bear the full weight of a patient.

WORK ENVIRONMENT
* Exposure: Exposure to blood/body fluid: Regular/Frequent.
* Exposure: Exposure to heights: Occasional.
* Exposure: Exposure to infectious diseases: Frequent.
* Exposure: Exposure to lung irritations: Occasional.
* Mental and Emotional Requirements: Independent discretion/decision making.
* Mental and Emotional Requirements: Makes decisions under pressure.
* Mental and Emotional Requirements: Manages stress appropriately.
* Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.