Sr Manager, Supply Chain Investigations - East

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior Manager, Supply Chain Investigations proactively identifies cargo theft and major internal theft activities and trends. They develop strategies to reduce cargo theft impacting Macy's and perform other duties as assigned.

What You Will Do

• Lead, manage, and coordinate investigations into cargo theft and significant internal theft incidents across the supply chain.
• Utilize field surveillance tactics to develop and validate cargo theft investigations targeting individuals and establishments of interest.
• Coordinate complex internal investigations with facility Asset Protection (AP) Leaders.
• Lead internal investigations involving potential collusion with external actors.
• Support internal investigations that implicate members of the Supply Chain AP team.
• Build and maintain positive relationships with local, state, federal, and railroad law enforcement agencies.
• Collect, analyze, and monitor intelligence by networking with state and local cargo theft associations, and leveraging online tools and resources.
• Identify criminal trends and patterns to develop investigative leads.
• Source local intelligence from criminal entities, law enforcement, retail, and supply chain contacts.
• Identify and implement strategies to reduce criminal activity.
• Lead supply chain asset protection efforts in response to emerging theft trends and loss data.
• Oversee hiring, training, and development of the Supply Chain Central Investigations Analyst.
• Prepare and communicate major investigation updates to senior leadership.
• Testify in criminal, civil, or administrative proceedings on behalf of the company.
• Provide guidance and follow-up on court-ordered restitution and pursue additional financial recovery, including merchandise recoveries and seizures.
• Collaborate with law enforcement agencies and prosecuting attorney's offices to guide investigations and present cases for prosecution.
• Network with retail and supply chain counterparts to advance active investigations by expanding the loss impact.
• Provide analytical and statistical cargo theft data to the Director and Senior Director to educate senior leadership and support legislative reform.
• Educate and communicate criminal trends impacting Macy's losses effectively.
• Conduct training at supply chain facilities on cargo theft and significant internal theft trends, indicators, and solutions.
• Maintain a communication network to facilitate the flow of investigative information regarding e-commerce fencing of stolen goods.
• Ensure regular, dependable attendance and punctuality.

Skills You Will Need

Investigative Expertise: Skilled in conducting and managing complex investigations related to cargo and internal theft, including field surveillance and evidence validation.

Analytical Skills: Proficient in analyzing intelligence and crime patterns to develop actionable insights and detect emerging threats.

Relationship Building: Able to build and maintain strong relationships with law enforcement and industry networks to support investigations.

Strategic Planning: Capable of developing and implementing strategies to reduce theft and protect supply chain assets.

Leadership: Experienced in hiring, training, and guiding investigative team members, fostering growth and development.

Communication: Excellent communicator able to present investigative findings to senior leadership, testify in legal proceedings, and educate stakeholders on criminal trends.

Adaptability: Resourceful self-starter who effectively navigates shifting priorities and works independently or within a team.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of direct experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision and the ability to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to travel overnight within the geographic area of responsibility.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!