Special Needs Trust Assistant Manager
Serve as a subject matter expert in the administration of Special Needs Trusts, Court Appointed Trusts, Settlement Preservation Trusts, Guardianships and Conservatorships, and Medicaid payback trusts.
Lead and oversee a team of approximately 5-7 SNT Trust Client Assistants and Administrators who support a team of 10 senior SNT Trust Advisors. Lead the development of approximately 2 -- 3 First Level Officer SNT Trust Advisors to gain important knowledge and skills applicable to the administration of SNTs and related accounts.
Responsible to administer a limited book of business to include approximately 20 SNT relationships.
Position Responsibilities:
Fiduciary Administration, Oversight & Governance
- Administer a limited size book of assigned SNT accounts.
- Provide strategic input to drive more efficient process execution for administration of TCA and Trust administrator duties, to maximize efficiency and client satisfaction.
- Manage relationships with colleagues, beneficiaries, clients, and partners, providing strategic advisory services and resolving complaints.
- Mentor direct reports to act as trusted team members ensuring duties are conducted in a manner to foster beneficiary satisfaction through personalized service and to ensure robust Trust Officer support.
- Establish expectations and metrics that ensure the highest quality, timeliness, and efficiency of core duties, client service and compliance with legal requirements.
Revenue and Growth -- Financial Performance and Sales
- Ensure efficient allocation of resources and achievement of financial targets to help support the broader specialty wealth and trust organization objectives.
- Support SNS Unit Manager to collaborate with sales teams and partners to expand awareness of capabilities and grow revenue.
- Monitor industry trends and developments and drive efforts to tailor / update service offerings as needed to keep team and offerings competitive.
Operational / Risk Responsibilities
- Participate in reviews of SNT accounts to identify and mitigate risks and ensure adherence to best practices.
- Support enhancements to policies and procedures to ensure compliance with all relevant laws, regulations, and internal policies for estate settlements.
- Guide the team in applying enterprise risk management frameworks to SNT accounts.
Leadership and Management
- Support the recruiting, training, and mentoring of TCA's, Administrators and First Level Officers to ensure high performance, professional growth, and alignment with the organization's strategic goals.
- Monitor and manage the performance of direct reports.
- Ensure team members are knowledgeable and conduct duties in accordance with policies and procedures, governing documents, and the law.
- Support SNT Unit Manager to foster collaboration amongst senior Trust Advisors and TCA's, Administrators, and junior trust advisors, serving as a role model and subject matter expert.
Position Qualifications:
- Bachelor's degree from an accredited university
- 4 years of experience in Special Needs Administration
- 2 years of experience in Leadership
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jan 30, 2025