Senior Consultant

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

The Solutions Implementation team works to support both new and upgrading customers, through the project life cycle by taking them through analysis, definition of requirements, solution design and implementation including supporting client testing phase, project on-board process to a go-live point with any technical issues that arise.

Determine the overview of the client solution by documenting with the Solution Design Document(SDD). Working closely with OT PM to support any technical issues arising either from testing phase or when we move to Go Live and handoff to the BAU/Delivery Managers for the day to day management of client solution.

WHAT THE ROLE OFFERS

Act as subject matter expert for Active Products

Liaise with new clients to capture their requirements.

Define and document solution design to satisfy client requirements using OT Active Product set.

Build environments and configure products to satisfy solution design

Liaise with clients and implementation teams during SI projects

Liaising with Sales and Solutions Consultants regarding prospective clients

Liaising with Product Development team regarding client reported product issues/concerns

Liaising with Product Manager regarding compliance related queries or Product Change Requests

Support the Active Products (AIC/AO/AC) implementation and mapping teams regarding queries

Work closely with Project Implementation team in supporting the PM technical requirements

Work closely with Product Development team to drive though product life cycle plans

Work closely with the integration and Mapping teams to drive/lead through technical deliverables

May need to liaise with Engineering teams on new product enhancements depending on project/customer requirements.

Work closely with Customer Support Managers

WHAT YOU NEED TO SUCCEED
Significant experience of working in the IT industry and specifically Global e-invoicing business requirements
Proven experience of managing significant work loads with varying priorities
Good understanding of operating a cloud base service/infrastructure
Familiarity with EDI and XML/JSON standards
Previous exposure to OT or other Industry standard products and solutions would be an advantage.
Understanding of Supply chain and Sell side processes
Understanding of EAI/EDI

Able to maintain effectiveness in a fast paced rapidly changing environment
Quick learner and able to retain a broad range of information in a rapid and complex technical environment
Comfortable supporting multiple work streams, ability to manage multiple concurrent tasks
Excellent people skills to work with external customers, internal partners and offshore teams
Strong technical focus with great customer centric approach
Able and willing to provide hands-on analysis of data and generate reports
Strong oral and written (including analytical) communication skills internally and with customers
Focused on delivery, proactive attitude, ability to hit the ground running, can operate with minimal supervision, detail oriented, can handle multiple priorities, go getter attitude.
Focused and driven individual who can work on own effectively
Strong problem solving, analytical, and structured thinking skills
* Self-motivated and detail oriented with good follow-up
* Manage workload through effective time management, prioritization, and organizational skills.

An understanding of B2B / EDI / Supply Chain Management/ERP
An understanding various connectivity options like FTP, HTTP, FTPS, SFTP, NDM useful but not essential
Analysis and problem-solving skills
Proficient in using MS-Office tools like MS Project, Excel, PowerPoint and Outlook
An understanding of industry file formats EDIFACT, ANSI and ISO XML is a plus
Must have strong English oral and written skills. Other main European languages would be a benefit.

ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.