New

Sr. Enterprise Business Continuity Manager | 2 Positions Available

T-MOBILE USA, Inc.
$97,100 - $175,100Corporate Bonus Target: 20%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Texas, Frisco
3560 Dallas Parkway (Show on map)
May 23, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview Lead and improve our organization's business continuity efforts. This individual contributor role is responsible for ensuring that business continuity plans are detailed, maintained, and effectively integrated across the enterprise. The role requires close collaboration with cross-functional teams to understand and support the broader operational resiliency and cybersecurity ecosystem. You will influence continuity initiatives and help drive a cohesive program that proactively identifies and mitigates continuity risks. A strong commitment to exceptional customer experience, a high level of motivation, and the ability to communicate and influence across teams is essential. Experience in a dynamic, fast-paced environment and a background in training or awareness programs is a strong plus. Job Responsibilities: Govern and manage the development, documentation, and maintenance of comprehensive business continuity plans across all business units to ensure enterprise-wide resilience. Conduct Business Impact Analyses (BIAs) to assess critical processes, dependencies, and potential recovery strategies. Establish, refine, and enforce business continuity policies, procedures, and frameworks that align with regulatory requirements and industry best practices. Enable and support business continuity exercises and testing to validate recovery capabilities and identify improvement opportunities. Deliver training and awareness programs to educate business units on continuity best practices and roles. Ensure that business continuity plans effectively support response, recovery, and restoration during operational disruptions. Collaborate closely with IT, Cybersecurity, Risk Management, Compliance, and other stakeholders to align continuity planning with disaster recovery, cyber resilience, and crisis response initiatives. Identify, assess, and mitigate business continuity risks through appropriate strategies and controls. Act as a subject matter expert and trusted advisor to leadership and teams across the enterprise, promoting a culture of resilience. Stay informed on industry trends, regulatory developments, and emerging risks to continuously enhance the continuity program. Perform other duties or projects as assigned by business leadership. Education: High School Diploma/GED (Required) Bachelor's Degree - Business, Risk Management, Emergency Management, or a related field (Preferred) Work Experience: 7-10 years Experience dealing with business operations (i.e. sales, care, supply chain, emergency management, etc.). (Required) 5 Plus years experience in business continuity, risk management or operation resilience (Strongly Preferred) Call center experience a plus (Preferred) Knowledge, Skills and Abilities: Deep understanding of business continuity frameworks, practices, and regulatory standards (Required) Experience conducting BIAs, risk assessments, and facilitating continuity exercises (Required) Strong analytical skills to evaluate complex business interdependencies (Required) Proven project management skills with attention to detail and a proactive mindset (Required) Excellent communication and influence skills, with a demonstrated ability to work across functions and lead stakeholders (Required) Strong organizational abilities and emergency management knowledge (Required) Proficiency in Microsoft Office tools (Required) Licenses and Certifications: Certified Business Continuity Professional (CBCP) Disaster Recovery Institute (Preferred) * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $97,100 - $175,100 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.