Patient Services coordinator

Urology Associates of Central Missouri is a leading private urology practice serving the central Missouri region. We pride ourselves on being the most comprehensive practice in the area, offering advanced diagnostic and treatment options for a wide range of urological disorders in both men and women.

Currently, we are seeking a full-time Patient Services Coordinator to join our dedicated team. As a Patient Services Coordinator, you will play a vital role in ensuring smooth daily patient flow and providing excellent patient care. Our goal is to deliver the highest level of care, utilizing the latest clinically proven techniques.

To excel in this role, we are seeking an energetic and multitasking individual who can thrive in a fast-paced environment. As a team-oriented and patient-centered professional, you will take pride in your work and find fulfillment in making a difference in the lives of our patients.

We offer a friendly and supportive work environment, competitive compensation, and a comprehensive benefits package. If you are interested in joining our team, please submit your application. We look forward to reviewing your qualifications and potentially welcoming you to our team.

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Collects, proofs for completeness, and scans/files
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to
• Records patient cancellations and missed appointments;
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
• Maintains lobby area in a neat and orderly Maintains a legible supply of forms and appropriate office supplies required for daily
• Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.
• Other duties as requested

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

COMPETENCIES:

Uses Technical and Functional Experience

• Possesses up to date knowledge of the profession and industry.
• Accesses and uses other expert resources when appropriate.

Demonstrates Adaptability

• Handles day to day work challenges confidently.
• Willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

Uses Sound Judgment

• Makes timely, cost effective and sound decisions.
• Makes decisions under conditions of uncertainty.

Shows Work Commitment

• Sets high standards of performance.
• Pursues aggressive goals and works efficiently to achieve them.

Commits to Quality

• Emphasizes the need to deliver quality products and/or services.
• Defines standards for quality and evaluated products, processes, and service against those standards.
• Manages quality.
• Improves efficiencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.