EMERGENCY SERVICES REP: FULL TIME DAYS
 MU Health Care | |
dental insurance, paid time off, tuition assistance
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 United States, Missouri, Columbia | |
| 1 Hospital Drive (Show on map) | |
 Apr 03, 2025 | |
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Shift:Full Time Days (6:45a-7:15p), 3 12s/week, every other weekend and rotating holidays
MU Health Care is looking for a dynamic and organized individual to join our team as an Emergency Services Rep. The ideal candidate will be a proactive problem-solver with exceptional guest relations skills and the ability to manage multiple tasks efficiently. We seek someone who is detail-oriented, flexible, and thrives in a fast-paced environment. Your role will be crucial in maintaining a positive and orderly unit atmosphere, supporting both staff and patients with courtesy and respect. If you are a team player who is passionate about contributing to a patient-centered care environment, we encourage you to apply and become a vital part of our healthcare community. ABOUT MU HEALTH CARE At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri. EMPLOYEE BENEFITS
DETAILED JOB DESCRIPTION Provide administrative and clerical support including processing emergency physician orders and computer entry. Answer phones, direct calls, and take messages for physicians, nurses, and staff. Function as the resource person and department communicator such as knowing the location of staff, equipment, and supplies. Maintain inventory and par levels of unit forms and general office supplies. Coordinate paperwork for the unit. Maintain accurate and timely entry of information into the computerized bed-management system. Perform charge entry duties, and collect patient and unit data as assigned. Assist in the coordination of emergencies and codes. Demonstrate the ability to organize workload and manage multiple tasks while maintaining a clutter-free and orderly environment including prompt answering of unit telephones and accurate delivery of messages and information to patients, families, visitors, staff, and personnel upon request. Educate and train new ESRs, students, and other staff related to ESR activities and responsibilities. Maintain appropriate medical records and other forms needed during computer downtime. Deliver and collect lab specimens and supplies from other departments. Coordinate and facilitate department activities including answering call lights promptly using positive guest relations skills and notifying appropriate staff. Monitor visitors in the department and alert staff to possible problems and security issues. Greet and direct patients, visitors, and employees with courtesy and respect and address them professionally. Utilize the principles of Patient Family Centered Care. Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with the RN providing care to the patient. Assist nursing staff /ancillary staff as needed in both routine and emergent situations including the transfer of patients from bed to bed, stretcher, or wheelchair. May complete unit/department-specific duties and expectations as outlined in department documents. REQUIRED QUALIFICATIONS High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Two (2) years of customer service or equivalent. 60 hours of college coursework may be substituted for experience. PREFERRED QUALIFICATIONS Additional license/certification requirements as determined by the hiring department. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. | |