Parts Manager

Thompson Tractor Company, Inc.
United States, Alabama, Tuscaloosa
Apr 16, 2025
Description The Parts Manager is the team leader for the entire branch Parts Department and is responsible for ensuring that customer needs are met at the highest level. The Parts Manager will support all department personnel building a culture of teamwork throughout the company. Coach and direct Parts Department employees Monitor, improve, and maintain employee performance Assign jobs to counter and shipping personnel as needed Effectively handle customer objections and concerns Maintain proper dialog with customer and inform customer of any potential problems or delays Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtime by offering multiple options Effectively communicate with company personnel Manage and maintain inventory Maintain a safe working environment while managing the appearance and maintenance of the front sales office, warehouse, and grounds Ensure parts personnel understand and are on track with their projected career path and training requirements Qualifications Education High School or Equivalent (required) Experience Experience working a parts counter preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Skills Written Communication (required) Verbal Communication (required) Parts Identification (required) Leadership (required) Customer Service (required) Relationship Building (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.