Program Technical Specialist (SAC Specialist)

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities that we serve.

Join an award-winning wastewater industry leader in protecting our environment! The Environmental Services (ES) division operates and maintains the wastewater collection and treatment system in the Twin Cities metropolitan region. It also provides coordinated long-range water resources and supply planning, and air and water quality monitoring to meet future needs. ES water resource recovery facilities consistently earn state and national awards for complete compliance with their environmental permits. ES received a Governor's Award as a Great Place to Work.

To find out more about the Environmental Services division, please click on the link for more information: https://metrocouncil.org/Wastewater-Water.aspx.

How your work would contribute to our organization and the Twin Cities region:

The Sewer Availability Charge (SAC) Specialist provides advanced administrative and technical support as well as customer service for the SAC unit of the Metropolitan Council's Environmental Services Finance office with limited supervision. This position requires high attention to detail with administrative/technical duties to include review building plan submittals for completeness and accuracy, electronic filing, a significant volume of complex data entry work, SAC determination charge and credit estimates, and property and SAC information research. The incumbent must possess a high level of customer service and ability to multi-task with multiple changing priorities to include answering non-routine verbal and electronic inquiries from the public and community officials regarding: the SAC program policies and procedures, status of SAC determinations in process, determination submittal process, and helping applicants understand the rationale for the fee, assist with community outreach and electronic communications and website updates.

The preferred work schedule is Monday-Friday within the hours of 7:00 a.m. - 5:00 p.m. The position is eligible for full time benefits including a hybrid onsite/telework arrangement. Onsite work will be required at Met Council facilities.

• Perform broad and varied administrative support in a high-pressure office.
• Deliver advanced, comprehensive customer service to the public, community officials, internal Council staff, and executive management. Ensure the delivery of information is thorough and accurate for SAC procedures, estimates, criteria, determination results and other program-related information.
• Follow precedents and procedures based on past practices within a program which regularly requires interpretation.
• Execute a significant volume of intricate data entries within the Oracle SAC Database and Application Xtender systems.
• Develop, edit and maintain routine technical documents to support daily operations within the SAC Program.
• Frequently decipher technical data and determine accuracy; review data for anomalies and inconsistencies and determine the correct/incorrect areas and fees.
• Review and analyze determination submittals which include reviewing forms for completeness, evaluate building construction plans and documents to ensure the correct plans are sent, plans have all required information on them, and scale is correct.
• Conduct external and electronic SAC communications. Address and resolve correspondence and telephone inquiries; compose SAC determination letters, enter into SAC database, and organize documents for evaluation and distribution.
• Organize SAC community training, work groups and task forces.
• Independently complete complex non-routine tasks (creates and designs graphs, charts and statistical presentations using various specialized tools).
• Perform other duties as assigned. Due to the nature of this position, it is expected a variety of additional administrative and technical duties will be performed.

Any of the following combinations of experience (providing complex administrative support in a medium-to-large organization) and completed education (degree field of study in Business Administration, Communications/Writing, Construction, or related field):

• Bachelor's degree with one (1) year of experience
• Associate degree with three (3) years of experience
• High school diploma/GED with five (5) years of experience

• Bachelor's degree in business communications/writing, inspection, technical review or related degree.
• Knowledge of Metropolitan Council Environmental Services, public utilities, city government, redevelopment, or construction administration.
• Experience working with an Oracle database (or other database system) and an electronic document management system.
• Experience working with building permits, building plans or similar technical information.
• Experience working in a position that requires review of compliance with rules and procedures.
• Experience working in customer service including responding to customers via email and phone.
• Experience working and collaborating in diverse, multicultural, and inclusive environments.
• Experience with outreach to cross-cultural communities.

• Skilled in building plan reviews to recognize correct scale, labels and completeness.
• Ability to perform under limited supervision recognizing when assistance or guidance is required to set priorities or redirect workload.
• Ability to display independent judgment, initiative and organization in solving a variety of problems.
• Proficient computer skills using Microsoft Word, Excel, PowerPoint and Outlook, electronic document management system and an Oracle database.
• Knowledge of financial concepts and possession of mathematical skills.
• Knowledge of basic and commonly used office skills, procedures and equipment.
• Ability to perform detailed data entry with efficiency and accuracy.
• Ability to verbally communicate information clearly, concisely and with a calm professional demeanor in a high intensity and acrimonious job.
• Ability to effectively organize multiple tasks and establish work priorities within deadlines.
• Ability to review data, reports and correspondence for details and accuracy.

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union: AFSCME Grade E
FLSA Status: Non-exempt
Safety Sensitive: No

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.