New

Intake Specialist

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Newton
Apr 03, 2025
Description The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist's schedules can vary based on the need of the branch. Enters referrals within allotted timeframe as established; meeting productivity and quality standards as established. Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion. Accurately enters referrals into appropriate system based on the type of referral obtained. Works with local branch leadership to ensure appropriate inventory/services are provided. Assists with other regional team functions, as necessary. For non-Medicaid patients communicates with patients their financial responsibility, collects payment and documents in patient record accordingly. Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service. Answers phone calls in a timely manner and assists caller. For non-Medicaid patients communicates with patients Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered. Must be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services. Responsible for working with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process. Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Works with sales team to obtain necessary documentation to facilitate referral process as well as support referral source relationships. Must be able to navigate through multiple online EMR systems to obtain applicable documentation. Works with verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments. Skills Customer service, Microsoft office, Data entry, Customer support, Call center Top Skills Details Customer service,Microsoft office,Data entry Additional Skills & Qualifications Ability to appropriately interact with patients, referral sources and staff. Decision Making Analytical and problem-solving skills with attention to detail Strong verbal and written communication Excellent customer service and telephone service skills Proficient computer skills and knowledge of Microsoft Office Ability to prioritize and manage multiple tasks Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newton,IA. Application Deadline This position is anticipated to close on Apr 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.