New

Telephony Technician

TEKsystems
$40.00 - $50.00 / hr
life insurance, paid time off, sick time, tuition assistance, 401(k), retirement plan
United States, Connecticut, New Haven
Apr 05, 2025
Responsibilities: * Interface with end users experiencing phone issues such as outages. Troubleshoot issues including impact, subnet, and affected buildings. * Manage hardware and software upgrades, patches, and backups. * Experience with Linux and Windows is required as applications run on both. * VM experience is needed as 90% are hosted on VM. * Solid understanding of the network side of telephony. * Assist users with day-to-day issues. * Experience supporting the above applications. * Work closely with Networking teams to reassign or assign new IP addresses to equipment. * CISCO certifications preferred but not required. * Occasional weekend work. Additional Skills & Qualifications: * Cisco certifications. Employee Value Proposition (EVP): Exceptional benefits including health care, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance, and long-term disability insurance. Faculty and staff can also enjoy Yale's world-class museums, performing arts, libraries, and sporting events. Work Environment: * 8 Technicians and 5 Specialists on the team. Specialists handle level 1 issues. This person will be the only engineer. Business Drivers/Customer Impact: * Currently no engineer to fill in for the one who is relocating. Why is the position open: * External Communities Job Description: * 3+ years of experience working with Cisco Call Manager. * 3+ years of experience working with PCCE Contact Center. * 3+ years of experience working with an Avaya PBX system. Pay and Benefits The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in New Haven,CT. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.