Senior Manager Network Operations

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

This role will also provide support, guidance, and oversight for all network/central office efficiency initiatives within the WNO Network & Business Operation Efficiency organization, ensuring alignment with business strategies and Transformation Office requirements. Support activities will include facilitating ideation sessions and Verizon Lean Six Sigma workouts, helping project leads to leverage best practices, and ensuring maximum savings are realized. The selected candidate will serve as liaison to the WNO Transformation Office (TO), ensuring that all requirements and reporting are adhered to.

This role will be responsible for leading and transforming the remote test systems support function which is performed by a team of supervisors and bargained-for associates. This team configures and maintains the servers, applications, network interfaces, and central office test devices that enable remote testability of customer circuits within the Wireline Network Operations footprint. The selected candidate will also be responsible for goal setting, employee and performance development, union engagement, and vendor management. This role will lead technical projects that require partnerships with other internal organizations and buy-in from stakeholders for success. Communicating, influencing, and obtaining buy-in from stakeholders will be critical to success in this role.

This position can be located in the following WNO work centers in VA, MD, DC, NY, NJ, PA, MA, RI and DE.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Bachelor's degree, or four or more years of work experience.

• Four or more years of supervisory experience in an operations environment

• Proven experience leading high-value transformation of systems and/or processes

• Demonstrated financial acumen

• Effective written and verbal communication skills

• Demonstrated ability to achieve goals results through direct reports and partnerships

• Strong project management skills

• Customer focus

• Understanding of the Financial Initiative Tracking system (FIT)

• Experience in application and server administration

• Experience working in the central office environment

• Experience working in Design Services (OCO/MCO) or Dispatch Center

• Experience working in Voice or Transport Network Management Center

• VLSS Black Belt certification

• Experience in IP network administration

• Experience in server and application administration

• Vendor management experience

• Experience administering and maintaining remote test systems (MLT, Fortel, REACT)

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.