50267 - Agent Advisor - 187 - Agent Development

Location: Remote

Pay Range: $18.28 - $22.86

Schedule: Monday - Friday (8am - 5pm EST)

What work will you perform?

In this role, you will support the Field Management team as the first point of contact in the onboarding and training for newly contracted Landstar Agents. Your support experience and engagement skills will play a key role in helping Agents navigate their learning process. You will deliver exceptional internal customer service to ensure a positive and successful initial six months, at minimum, for our Agents. Your ability to continuously learn and adapt will be vital to your success in this position. As an Agent Advisor, you will be required to travel with the expectation and ability to pre-pay for approved expenses up front with payments being reimbursed upon return. Flights are paid in advance by the Company.

Essential Responsibilities:

• Provide comprehensive training on all Landstar systems, tools, and sites
• Deliver engaging and effective online training sessions
• Monitor new agent performance at 45/90/180-day intervals
• Conduct weekly workshop training for agency staff members
• Process and respond to agents' customer account inquiries
• Function as the initial corporate point of contact for new agents
• Provide operational support when needed
• Communicate and collaborate with Region Team personnel
• Perform system demonstrations as requested
• Other duties as assigned

Required Minimum Experience and Education:

• High school diploma or General education degree (GED)
• One year of customer service in an office setting

Preferred Experience:

• One-year transportation experience
• 6 months of presentation experience, training experience, or equivalent of both

Knowledge, Skills, and Abilities:

• Ability to work with minimal supervision in a fast-paced environment with changing priorities

• Ability to create and maintain positive relationships fostering communication and cooperation with agents and Region personnel. Always maintain professional demeanor

• Proficient in Microsoft Office and Internet knowledge
• Ability to analyze and apply critical thinking to solve issues in a timely manner
• Effective communication skills in all modes
• Ability to travel as required for onsite training or meetings and pre-pay for approved reimbursable expenses (i.e. hotel, meals, rental vehicles). Flights are paid for by the Company in advance.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.