Associate Client Manager

R25_0006217

Hybrid in Bentonville, AR

#LI-Hybrid

Associate Client Manager (CPG Insights)

ABOUT THIS JOB

As an Associate Client Manager - Customer Success & Insights, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This position focuses on developing an understanding of the clients' business needs & challenges while providing core analytical support, report-based activities, trusted consultation, and problem-solving to support growth.

This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer's business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

RESPONSIBILITIES

• Partner with clients to set objectives that drive business impact and maximum value

• Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing

• Build/maintain strong relationships and deep expertise with adaptability, urgency, positivity

• Understand client structure and organization

• Leverage NielsenIQ solutions and apply industry knowledge, conduct issue-based analyses with clear proactive insights and action-oriented recommendations

• Drive strategic thought leadership, leveraging NielsenIQ tools and assets

• Identify opportunities for increased partnership and elevate to sales partners

• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation

• Ensure on-time delivery of solutions to achieve forecasted revenue on-time

• Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome

• Lead client discussions, providing proactive insights and action-oriented recommendations

• Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering

• Work with internal partners to ensure timely delivery of monthly data and reporting

A LITTLE BIT ABOUT YOU

You are flexible and easily adapt to a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

QUALIFICATIONS

• College/University undergraduate or Masters degree

• Experience using Syndicated POS Data & Panel Data a plus!

• 2-3 years of Consumer Packaged Goods industry experience preferred

• Experience with data analysis & visualizing insights, preferably with NielsenIQ Solutions

• Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)

• Experience working with complex client relationships and client issue resolution

This role has a market-competitive salary with an anticipated base compensation of the following range: $64-75k. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion